Mountain View Veterinary Care

Tammy Bailey

Our regular vet does not do surgery anymore so we chose Mountain View to have our 16 month golden retriever spayed and a Gastropexy. I made the appointment a month and a half out. The Sunday before her surgery I received an email from Dr. Ackerman saying she thought she was over weight and didn’t want to do the surgery if she was. We took her in that week for a weight check and for her to look at our pup. The technician that brought her out told my husband she could still lose a little bit of weight but we were good to go for surgery Friday. The next morning I got an email saying she was overweight and didn’t want to do the surgery. Needless to say we were confused. I called my vet and they said her weight was fine and they seemed perplexed. I wanted to do what was best for her so we canceled her surgery. Later that day I got a phone call confirming her surgery for Friday. Then another phone call to reschedule her for three weeks. After another weight check and some back and forth I realized they are not communicating with each other and didn’t fell comfortable having her surgery preformed there. We used them for our other pup and didn’t have this issue. I think she’s taking on way too many patients and is overwhelmed. This is our golden retriever that she said is overweight. She gets 3/4 cup food twice a day and carrots and green beans for treats.

Dec 4, 2021

W

We've been taking our babies here for over 10 years now . Ask for (Amy) the vet tech .She's a nice caring , compassionate person .

Aug 18, 2023

Karen Fedoruk

Everyone is so caring. You can tell they like what they do. When I saw Dr Ackerman on the floor with my fur baby I knew I was were I to be. Thank you

Jul 15, 2023

monica thomas

Brought my Shar Pei for a eye tuck, after his previous vet found out he has severe entropion. After the surgery, I decided to let my dog heal from the eye surgery before taking him to see the opthomologist she referred me to. Missed 2 appointments due to my busy schedule and didnt call, I accept that, thats my fault. After a week and a half of healing time, I called and made an appointment with the opthomologist who got me in for May 4th. I spoke with the opthomologist about the possibility of hearts and paws since its closer and they let me know how long their referral was for and that they would help me with anything my dog needed. Well Dr. Ackerman found out I didn't make the appointment sooner than she liked so she send me insulting and mean emails, calling me a bad owner and that I was neglecting my dog, all because when the opthomologist office called me 2 days after the surgery I told them I was waiting for my dog to heal a bit before getting him seen by them. After receiving such an email from my dogs Vet, I tried to explain but she didnt want to hear it. She said she didnt want to work with us anymore, kicked us out of her practice and demanded us to get care for our dog.....???..... I was the entire time but whatever. She judges and attacks without even knowing what's going on. My dog is very healthy and is happy with his family. He has bad eyes but we are working on it because he is as important as anyone in my family. It was so disappointing, the staff was amazing but Dr. Ackerman is just awful. If your dog has entropion or any other eye issues please take them to any of the facilities in Pittsburgh, it's a drive but they will definitely treat you better and your dog better.

Mar 19, 2023

Mike Ross

Dr. Baney was wonderful but left this practice. Now it’s just Dr. Ackerman and this place is awful. Don’t waste your time here. The staff suddenly turned rude and they can’t get you in for weeks to a month out.

May 22, 2023