Austintown Veterinary Clinic

Disappointed with the way I was treated today. I have been taking my animals to this clinic since I moved here 10 years ago. I requested an appointment on Monday to get my cat in on Thursday. They called Thursday to tell me that because I haven’t been in since “2020” I am considered a new patient and no availability until December. I tried to get an appointment in 2021 but couldn’t because of Covid restrictions and tried again in 2022 but was told to go to MedVet (which I did and they have record of that). Mary, I believe her name was, condescendingly told me that I need to be bringing him in yearly “just like we go to the doctor yearly”. She was defensive and incapable of having a conversation, as I was just trying to make sense of this situation. Zero empathy or compassion for working in the field she chose. She hung up on me after I told her I have no choice but to find another Vet in the area. The receptionists are the heart and face of a business. If she treated me like that, how will my animals be treated; and why would I ever feel comfortable stepping foot back into that clinic again? I hope they can take this experience and train their staff to do better.

posted: 07/21/2023

I called to get an appointment for my 14-year-old cat and because it's been more than a year that she was seen there, I am now considered a new client. Of course I lived in Florida for 3 years. They said new clients wouldn't be able to get in until December. LOL no wonder they have trouble keeping veterinarians, because their Focus isn't on helping animals. I guess all of the fur babies that I took their over the years doesn't mean anything. I'll be happy to go elsewhere.

posted: 07/06/2023

Wonderful techs they are. Pleasant and. Take good care of your pets Dr O'Neal spends time with you when your pet has any problems she will let you know your choices she is a great Vet also the staff at the front desk are pleasant and helpful

posted: 05/06/2023

If I could give this office negative stars, I would. My dog went in because he started limping the day before. Without even laying a single hand on him, Dr O’Neil said my dog had a torn ACL, and wanted him scheduled for surgery, and he would be expected to have 2. She immediately started throwing out numbers saying it would be upwards of $10k for the surgeries he was expected to have, but didn’t care to explain anything, and was extremely condescending when answering questions. Today, my dog went for a second opinion to another local clinic where they actually did proper testing to confirm that he DID NOT have a torn ACL. Austintown Veterinary (Dr. O’ Neil) does not care about your pets, only about money. Think twice before bringing your fur babies here.

posted: 04/28/2023

I can’t do a review; what I do know as a new patient there they are not accepting any new patients until December- huh? My money will be spent elsewhere, so if your new, look elsewhere

posted: 07/23/2023