Akron-Medina Veterinary Hospital and Pet Resort

We are truly greatful for the love and care that liberty and panini get from all the staff! Whether it be well visits sick visits or boarding they always come home loved and happy!

posted: 07/20/2025

Doc Hicks has been our Vet for 20 plus years for many Scotties we've owned and bred. He's straight up the best I've ever worked with in 45 years of owning and breeding dogs and his staff is always patient and kind with our dogs.. and me haha 😀 5 star recommend!!

posted: 06/17/2025

Have been taking my dog to get groomed here - and for the occasional vaccination - since he was a puppy. They always do a great job and the staff are very friendly. Recently there was a miscommunication on the type of cut that was given, they were super accommodating in resolving things and fit us back in the schedule just a day later. Highly recommend!

posted: 02/14/2025

Had been going here for more than 5 years and spent thousands of dollars. While things started out good, they went downhill for us. Very difficult to get in person appointments and instead they tend to do mostly drop off appointments. Anytime we've been able to get an in person appointment our senior dog was fine but apparently gets "very aggressive" when left for drop off appointments. Which I find very difficult to believe, but even if that's the case then maybe try to get us in person appointments? The biggest problem though is the front desk staff. High turnover for starters but the current crew likes to play gatekeeper and has no concept of customer service. Our puppy was due for their second set of shots and they were unwilling to accept our vet records from out of state. The excuse was initially that they were from a breeder, when I was able to show they were from an actual vet the excuse switched to that they weren't verified/signed by the vet. (Could have easily called the vet). Also was told if even a day late we would have to start over. According to Google and our new vet that's total nonsense. The front desk just likes to be difficult. When they knew I was upset you would think they would try and make me feel better right? Nope. When I said I was thinking about canceling and going somewhere else their exact words were "ok so you want to cancel? Have a nice day." You would think they would try to find out why they lost a longtime client but they simply don't care. The new vet had no problem with our records and said you always have a few extra days to get your shots. Now that we see how good a vet experience can be, it's been quite eye opening. Akron-Medina veterinary charges Lexus prices but provides Yugo level service.

posted: 01/26/2025

My dog is a new patient. It was a real pleasure talking with the doctor, he was very patient explaining everything we needed to know and took tine answering all our questions. Couple of days after the appointment, they called us to ask about the dog, if he is doing good with the treatment, definitely recommend. We also have an appointment to their grooming saloon

posted: 01/27/2025