Erie Canal Animal Hospital

brittany andrews

Rude staff! They don’t care about your pets, only the money they can make from them! My dog was in bad shape and needed to be seen, I was happy when they said they had an urgent care and could see my dog. After bringing her in they did an ultrasound and told me she had pyometra, a very serious infection in her uterus. The cure was surgery to remove her uterus. But they told me they couldn’t do the surgery then and there, because they were an urgent care, and it wasn’t urgent… So I called other vets around and they all told me, sorry we don’t have any surgeons available today to to this, and you really need to get this done today because it is an emergency! So when I finally found a place that could, they told us to bring her in ASAP. This new vet called Erie Canal to inform them I was coming to pick up my dog to bring her over and that they were going to do the surgery. So I pick up my dog and payed Erie Canal 1,200$, for an ultrasound?!? Upon looking over the bill I noticed they gave me an anti bacterial medicine “to take home” that cost 280$ This was completely unnecessary as we were taking her to another vet to get the surgery she needed. I didn’t notice at the time because I was in a hurry to get my dog to the other vets office to do this URGENT surgery. Anyway, after my dogs life was saved by the other capable vet, we called Erie to ask for a refund on the completely useless 280$ medicine. Calmly we said, we were given these med for this, we didn’t need them could we please return these. Immediately the manager said, “ nope! We absolutely will not be able to refund you” Then we went into detail telling whole story and why it was obvious that we would not even need these meds and that they KNEW we wouldn’t be using them because they had spoken to the other vet before I picked her up. “We can’t refund you because the medicine left the building” We stood our ground and said we will be bringing these meds back and getting our refund! Then tells us we are banned from ever coming back and using them because we stood up for ourselves and demanded a refund. Like we would ever even want to go back anyways. Terrible staff, rude, uncaring, and money hungry.

Sep 24, 2023

Melissa Ferrara

I haven't actually been here, but called them on Saturday since my dog had a urinary infection & my regular vet was closed. They were fully booked, but offered to test her urine and sounded like they could get me meds if needed. I wasn't able to collect a big enough urine sample to be usable, but I really appreciated how helpful and accommodating they were, to someone needing help when they were closing soon. Would definitely visit them and recommend them!

Jun 27, 2023

Tanya Silivestro

Dr Wendel and her team are so wonderful! We would never trust any other vet with our pup. Thorough explanations and make sure our boy is doing well.

Aug 29, 2023

J'Lou Brooke

The only reason I am hesitant to give a 5 star rating is simply because they already have such a large client base that I don't really want anymore people to go there! Spencerport Country Veterinarian killed our puppy by prescribing a copious amount of drugs for a routine spay, so I'm very hesitant to go to the vet. These women changed all that. They are so patient and thorough during exams, don't try to push unessesary meds or procedures and show a genuine care for your pet. Can't say enough positive things about both locations.. Especially Dr Wendel. She has restored my faith in taking my three puppies to the vet.

Sep 17, 2023

Rob R.

Compassionate and understanding of the pet and owner's needs. Made a very difficult decision easier. Losing our "Peanut" was very difficult for the staff as well. You left feeling as if they were truly sorry for our eventual loss.

May 23, 2023