Animal General

Animal General is lovely, caring, expert veterinary practice on the Upper West Side. Dr. Chiverton is a caring and attentive veterinarian, attending to Layla's anxiety and my concerns about her wellness. We had a wonderful check in for Layla's 14th birthday. All is well, and though we love Dr. Chiverton, we hope not to see her soon. :-)

posted: 09/21/2025

I’ve been bringing my dachshund to Animal General for years, and my recent experiences with Dr. Chiverton and the team have been exceptional. They are incredibly caring, thoughtful, and always looking ahead to minimize stress for both pets and owners. The communication is clear and honest there are never any surprises with billing, and they never push unnecessary treatments. The clinic itself is also a pleasure: the street is beautiful, the waiting area is spacious (so no crowding with other dogs), and wait times are consistently short. My dog has a history of IVDD surgery, and the team has handled her with such careful attention through her echocardiogram, and soon, her dental work. I’m grateful to have all her care managed in one place by familiar, trusted faces. I feel completely safe bringing my dog here, and I look forward to continuing with Dr. Chiverton and Animal General for as long as we’re in New York. Truly one of the best veterinary teams we’ve ever had!

posted: 10/03/2025

We have been seeing Dr. Shea with our Bernese Mountain Dogs for over 15 years. She is a gifted clinician and diagnostician, a kind and compassionate person, and someone who genuinely cares far beyond the confines of her role. She is an "old school" practitioner -- someone who discourages care that isn't needed, gives you "real talk," and is available whenever you need her for questions large and small. That combination of authenticity, bedside manner, and gifted care is unusual in human medicine let alone animal medicine. The other vets in the practice including Drs Chiverton and and Geer are also excellent doctors. Bernese Mountain Dogs are not easy to care for -- they are oversized, anxious and prone to very bad decision-making (our last guy was known as the "Sesame Street" dog because he scarfed down so many of our kids' stuffed animals when we weren't looking). Dr Shea and her team know how to treat the breed both medically and temperamentally. Without fail, our dog goes from trying to run out of the waiting room to sitting on their laps 5 minutes later. You simply cannot do better on any front, particularly if you are someone who really sees your dog as deserving of the same quality of care that you would want for your human family.

posted: 02/21/2026

Great experiences as a first-time pet owner! I’ve had three visits for our domestic shorthair cat so far — one general exam and two for GI issues. Pet care: I’ve seen Dr. Shea and Dr. Segal Reichlin, and both handled our cat with care and confidence. They answered all my questions and really put me at ease. Each visit, I’ve picked up new ways to improve my at-home care — for example, during my first visit, I got a nail-trimming lesson, and on a later one, I noticed how effectively the doctor brushed her coat. I went home and switched to a similar comb and technique, and they’ve made a big difference! Admin: The booking system is straightforward and reliable. I haven’t had any unexpectedly long waits on arrival, and the front desk staff are always prompt and thorough with follow-ups.

posted: 10/15/2025

⭐️⭐️⭐️⭐️⭐️ Dr. Chiverton is incredible. She’s caring, patient, and truly puts her patients first. She takes her time, goes over every detail carefully, and makes thoughtful decisions with the animal’s comfort always in mind and even makes sure you are okay. She even let me hold my little guy during part of his treat event that’s usually done in the back to help him feel less anxious. I never feel rushed, and her kindness and diligence are unmatched. I trust her completely with my little guys care.

posted: 10/17/2025