East Fishkill Animal Hospital

I had been going to Dr. LaVacca and Dr. Knapp for years. They were the most compassionate and loving vets that I had ever been to. My dog Lola was so well taken care of by them. But as I understand it, they were bought by a corporation. The new owners, vets and vet techs are not compassionate and truly didn’t care about Lola the way Dr. LaVacca and Dr. Knapp cared for her. Long story short, I had to make an emergency appointment because Lola had an ear infection. Lola has always had ear infections but they couldn’t get me in on the regular schedule a month prior, so I had to make an emergency visit. They put a medication in her ears and sent her back out to me with the medication dripping down the sides of her face. I asked them if they could clean her up a bit but they REFUSED. So I asked if I could buy a bonnet (which Lola has worn previously for hematoma surgeries). I wanted a bonnet just to get her home so the medicine didn’t all come out. But they refused to give me a bonnet and told me that they could give me a towel to wrap around her head for the ride home. Lola did not feel well because of the ear infection and they made us stand outside in the parking lot in the pouring rain. I was so upset and hysterical crying. Needless to say, I never went back. I have a new vet now and I couldn’t be happier. This new corporation that bought East Fishkill Animal Hospital, should be SHUT DOWN. They have no interest in taking care of our animals the way that they should be taken care of. As for the old staff, the way that they were let go from their career, was beyond unprofessional. They send out mass emails to people that had been working there for 25 years or longer to tell them they were no longer needed. All I can say is, DO NOT bring your animals to this facility if you want to be treated with respect and most of all, to have your pets taken care of the way they deserve. If I could give them less than one star, I would.

posted: 04/30/2021

We just moved to the area and wanted to get established with a new veterinarian. Friendly and professional staff. We have found just what we were looking for.

posted: 09/29/2023

So very disappointed!!! First time to visit the office but was unable to make it for reasons beyond my control. At the time, I did call to say Bailee and I were running behind but with cell phones, it can at times cause some challenges. A couple of days later when I called to reschedule, I was told that because I did not call and/or the person that took my call had no recollection of the call, I would lose my $83.00 deposit. Of course..FIRST time not even an office visit yet. I was expecting the business to be a caring and understanding, knowing it was a new client/patient to say, since it is your first time with with us, and you were not aware of our policy, we will reschedule your appointment and use that deposit for the new appointment. Instead what I was told, " I'm sorry and I understand if you do not want to reschedule Bailee's appointment." So maybe Bailee and I are the LUCKY ones, that now we can look for a veterinarian clinic that actually practices compassion and understanding...especially when it comes down to our loving pets. Very disappointed!!

posted: 03/28/2023

Staff is always friendly and helpful, in person and over the phone, and they treat my dog very kindly. Any vet that I've interacted there over the years is excellent and gentle. Highly recommend.

posted: 02/17/2023

After reading some of these reviews I had become hesitant. I came here last month because my new puppy was not feeling well. I didn’t have an appointment and they were able to squeeze me in that same day within 2 hours. They were extremely helpful and kind to me and my dog. The prices were fair, within that being an emergency visit it didn’t hurt my pockets. They were able to help my puppy get better and put her on antibiotics that same day. I came back today for a check up and update for vaccines for the pup. The staff and Vet were so kind and answered all my questions. I didn’t know the previous owners of this practice but I’m just letting everyone else know it went well for us.

posted: 03/28/2022