Banfield Pet Hospital

Tu Tran

I used to have so much faith in Banfield but level of service has gone down tremendously! We always get the paw nails Dremeled when our doggy visits and have been questioning why some were left so long! Well we had them done again and then she was boarding two weeks later. We get a call the first day saying she torn her nail right off and it was due to them being too long! Thank you Banfield for adding a $500 bill on top of boarding for something y’all should have done! And if you’re not going to do something complete, TELL the people you charged full price as to why! They don't even care because the complaint was made and requested to talk to the manager. It’s been a week and still no follow up. Don’t bother calling at this point to say you’re sorry this happened!!

Oct 19, 2023

Taylor

We usually end up waiting around quite a bit, Even with the scheduled appointment. It's typically not a big deal for most people, My dog is reactive and has to come in on medication, still waiting around for 30 to 45 minutes to be seen can be a little tricky. She isn't aggressive, but she was a rescued street dog, so she has some things to work through. The care plan has been very worth it for us though, and the prices are cheaper than some of the other vets we've been to.

Sep 12, 2023

Nacole M

When I walked in the Northridge Banfield I was not acknowledged, the staff member was assisting someone at the counter. Once she finished, she still did not acknowledge me and went to the back for 10 minutes. She returned to the counter to find me still waiting with another lady who had entered while she was in the back. She smiled and acknowledged her and turned reluctantly to me to say “sorry”. She performed the intake and called the nurse. The nurse came to the front and stated that I could not accompany my dog during the assessment due to their COVID policy. I was there for a “consultation” after the vet at Falls Point Banfield had found a polyp. I could respect a COVID policy if I saw evidence of it. However, NO ONE had on a mask. Therefore, I interpreted the COVID policy as poor service and left!

Oct 10, 2023

Dena Fariss

Falls of Neuse-Like most pet owners I've had ups and downs at this vet service. But it's been mostly ups. Turnover is high and that sometimes leads to confusion for my schedule. However, they have always been kind and gentle with my pets. But, the coporate office has absolutely no customer service, no one to answer phones and will not return a callback when you've left your phone number in queue. CORPORATE SUCKS!

Aug 16, 2023

Mackenzie Bradley

If I could give them a zero I would! My dog went in for a neutering and they totally butchered it and it ended up getting infected to the point where he had to get a draining tube! And then when asked to remove his stitches they said they would only do so if they could drug him. He has never shown any aggression he is super sweet. We will not be going to this “vet” anymore.

Jun 1, 2023