Veterinary Specialty Services

I had to make the unfortunate decision to say goodbye to my best friend last week. Every single person I interacted with from the appointment all the way to picking up her ashes were fantastic, and beyond compassionate. I’m sure, unfortunately, this is something the staff must handle relatively frequently but they made sure to give me every option, the full transparent details and made my last moments feel special.

posted: 04/04/2024

So thankful I had a place to take my sick Puggle late at night when my vet was closed! My Nellie was in so much pain, I thought I was losing her. The vet that helped us, forgot her name, was so understanding and explained things so well. She got down on the floor with my Puggle to be on her level when she wanted to see her walk. I thought Nellie had sprained her back when it was a disc issue. The vets gave her the diagnosis of intervertebral disc disease. I'd never even heard of it. When I brought her in, she was unable to lift her head, she had muscle spasms on each side of her neck and her head would twitch, she was panting non stop and wouldn't lie down. After a two day stay in the care of VSS, she came home a different dog! I know if you've ever had a dog in extreme pain, you'll do just about anything to ease their suffering.... This is the place to go for great care. The communication was above average as well. I did not expect them to automatically reach out to me and give me updates. This also told me that Nellie had multiple people helping her, alas different opinions and practices. It just couldn't have been better for Nellie. I feel very badly for the people that can't afford their vet bills, I would have been one if not for our recent tax refund. My bill was alot, but not extraordinary and not even as much as the estimate. I have to agree with the poor attitude from behind the counter though. Another review mentioned it and I agree, could have been nicer and more welcoming and compassionate. But I won't take anything away from a prefect review because of them. Maybe they were just tired. My Puggle is on the mend and almost back to her normal self (she has to rest for 4 to 6 weeks). So grateful. Many thanks to all the vets and techs that took care of my Nellie. ❤️💕

posted: 05/05/2024

Outstanding care rendered. Dr. Allison and staff were extremely welcoming, gentle and compassionate with my mom’s dog. They could not have been more accommodating, and we were treated like family. I had gotten lost en route, and Kayla guided me to the building via the phone. Thanks to Jamie as well for her compassion. Truly amazing service! The facility was well organized and immaculate in appearance. Highly recommend!!

posted: 02/22/2024

I was in town for a dog show, when one of my Poodles began acting unwell. We rushed him 40 minutes to VSS after calling to say he was bloating. When we arrived, they were ready for us, they took immediate X-rays and labs and got him ready for surgery. He is alive and well and home with his family because he received excellent and immediate care.

posted: 04/27/2024

I took my dog in Sunday night. The staff was very nice and Dr. Abby Whiting was absolutely amazing. However, as I was leaving I spoke with a young woman that was crying. As she and her dog were going outside, I saw that her dog left a trail of blood and was bleeding rectally. I asked her what was wrong and she stated that the clinic wouldn't care for her pet because she didn't have the money and she was denied care credit. I thought how terrible is it that they would refuse an animal in such terrible condition. I took her back inside and asked how much the dogs care would be. It was a mere $284, I asked if it could be discounted in any way and they also refused that. I was also told if they saw everyone who came in and couldn't pay the clinic would go broke. How often do you think this really happens? I was extremely taken back by the lack of empathy or concern that they had for this sick animal and it's owner. I paid for the pet to be seen and taken care of and asked for nothing in return. I was thankful to God that I could help, It's the least I could do in such a harsh world that we now live in. I give this clinic a 3 stars for this reason.

posted: 04/23/2024