Banfield Pet Hospital

Be wary of signing up for their wellness program. The contract (which auto-renews unless you opt out) makes you pay for either the full retail value of the services or the remaining associated monthly payments on your plan (whichever is less). I was a customer for six years. My dog was typically seen in July and December. My plan auto renewed in June. Between monthly payments and the cancellation cost, I paid $743 for one comprehensive wellness checkup this year. I wasn’t overly impressed by their services either so I will be finding another vet.

posted: 08/05/2024

I love Banfield. We just got a new puppy after we lost our previous dog. They were very kind and helped my 7 year old understand that every dog is different and special in their own way. It was ok to miss our old dog and ok to be happy and excited about the new puppy all at the same time. They were short handed but they made sure we got all the time we needed. They didn't make us wait past our appointment time and I never felt rushed because they were in a hurry to stay on schedule with the staff shortage.

posted: 08/06/2023

This review is in regard to one of the vet techs that I had a bad experience with. I will say that the veterinarian and front desk worker were very professional and knowledgeable. The vet tech with long dark brown hair and a nose piercing was incredibly rude and unprofessional. I cannot speak to her ability to work with animals, since they did not allow me to back with my cat (which I understand). With an attitude such as hers, she should not be working with the public. After bringing my cat in for a vaccine (which was confirmed when I scheduled the appointment that my cat was overdue), she first told me my cat was up to date, when I told the tech that that’s not correct, she then said my cat was not allowed to have that vaccine, but couldn’t tell me why. The front desk worker tried to explain to the tech that my cat was allowed to have the vaccine and needed it, but this tech did not even want to hear an explanation. She then said my cat wouldn’t be able to get the vaccine today, which was the whole reason I brought her. I explained my situation and then she took my cat in the back and just said “we’ll see.” Of course the vet had no problem giving the shot, and also refilled my cat’s prescription. I told the vet that I’m taking my cat for boarding next month, and the tech chimed in that a boarding place wouldn’t be able to give my cat the medication (which isn’t true— I also didn’t even mention the name of the boarding place?) This employee’s negativity combined with her incompetence nearly kept my cat from getting the vaccine she needed. I will not be returning to this location for the sole reason that I do not want to entrust this employee my cat’s care ever again.

posted: 12/12/2023

I needed vaccines for my dog for a last minute boarding reservation, and sought out Banfield due to their accessibility, affordability, and convenience. I was able to make an appointment within just a few days time, with a convenient drop off for my sweet vaccine-reactive girl. They treated her like a queen and loved on her all day long while they monitored her for any reactions. When we picked her up she was happy and I got a full report from her tech and the doctor over the phone so I didn’t have to linger in the lobby. Honestly one of the easiest and most pleasant veterinary experiences I’ve had in a long time. Thanks guys!!

posted: 12/12/2022

The veterinarians and staff at the Highlands Banfield in Manchester, MO are amazing. Always comforting to my dogs, explain everything clearly to me when it comes to treatments and annual visits. Five starts is not enough.

posted: 02/03/2024