VEG ER for Pets

Madison Worden

Incredible experience from intake to discharge even under extreme stress. These guys saved my cat's life and let me be by her side every step of the way. Initially, our wait time was a little long for being late at night, only because they fast tracked a dangerous and time sensitive condition in another pet, which I understand and completely respect. Seeing that actually gave me even more faith in the quality of care. Once it was our turn, they quickly examined and grabbed samples to determine the cause of her symptoms as soon as possible. Once we were narrowed down to kidney problems, a plan of attack was immediately formulated and implemented. Though my best friend of sixteen years had to be hospitalized, I have never trusted anyone more with her health and wellbeing than the staff at this establishment. They did everything they could to make her comfortable for her two night stay, letting me leave my jacket with her and even offering to let me stay the night just to be close. While I did have to decline as I had another cat at home, they let me know about the generous open door policy which I took advantage of. I was involved in her care from treatment even when I wasn't there with regular updates and wonderful photos which I'm probably getting framed. Overall, there's nothing in this world like seeing the life come back to your furry friend, and VEG made it possible for us. Thank you!!

May 27, 2025

Colie Cole

I cannot express how appreciative I am for how VEG allows for owner to be involved. I called many times to ask questions, clarify treatment plans, get updates, and even ask when to bring Harley in initially. Each and every time I was able to speak with a doctor. That was HUGE! And VEG allowing me to be physically present with Harley as he went through his hospitalization was also huge. Thank you for the care and thoughtfulness of how this is a process for owner as well as fur baby. Much appreciated!!

Jul 4, 2025

Alexander Pensavalle

Anna from the front desk in Cambridge helped me get the loan started while I was panicking. She’s a life saver. Same with Cassie, she got me food and soda and helped ME (the human) out a ton. Doctors Perry and West were super professional, and the technicians were incredible. If I ever have to go back to the veterinary emergency room this is the first place I am going, VEG exceeded my expectations and then some. We had our own room to stay in the entire time, just really a great experience given the emotional rollercoaster of having a pet be unwell.

Apr 11, 2025

Grace Robertson

Dr West, JJ, Danny and the Concierge ( sorry for not recalling her name), were all very attentive, professional disarming and focused! I drove over 35 miles to bring my distressed Yumi to their care. I am very glad that I did! 48 hours later, she is 100% better, and almost back to herself. Thank you VEG, Cambridge MA!!

Aug 5, 2025

Taylor Tenn

VEG was probably one of the best emergency animal hospitals I’ve been to. Our male cat was squatting around the house and we immediately knew what that meant. He had a urinary blockage and could not pass his pee and needed to be manually drained or the pee would back up and cause kidney damage. We called the front desk to speak with a vet tech who told us we need to bring him in immediately. We brought him in and were so overwhelmed but everyone was so kind to us. They got to work on him immediately with no wait and were able to start administering pain meds to make him comfortable. Of course the cost for treatment was very high and both my partner and I lost our jobs that week so we were extremely distressed over the cost. The receptionist helped talk through financing options which we ultimately ended up doing while we wait for pet insurance reimbursement. They allowed us to watch the procedure and hold his paw and rub his head as they helped him which I thought was really cool but also transparent and kept us calmer. They gave us snacks and water and told us we could even tat at the night but we decided to go home to our other cat and come back in the morning. Duffy stayed 2 days in the hospital and we were able to visit as many times as needed and he was so happy to see us. They also would text us photos and funny little updates about Duffy which was so sweet. He’s back at home recovering and we cannot stop talking about how great this hospital was truly. I wish they were a regular clinic as I would just bring my cats in for regular checkups if I could!!!! I cannot thank the VEG staff enough for what they do.

Apr 28, 2025