Banfield Pet Hospital

I have been a Banfield client for more than 15 years. For a large portion of that time I have felt as though my pups were truly cared for on a one-on-one basis with the vet. Now, I never know who will be seeing my pet and I always feel as though they are in a rush to be done so they can go on to the next. There’s no longer any warmth in what they do. Everything is “by the book”. No true compassion is being given. I use the Wellness Package for all of my pups and love the option to pay monthly. However, when/if I get a new pet, I will not be taking it to Banfield.

posted: 07/03/2025

I received text from you with a link to this review page. I replied “unsubscribe” and your system replied: “ Sorry! We are having trouble understanding your message. If you need assistance, please call your local Banfield Pet Hospital.” This is some pretty basic missing functionality. All of our pets have been dead for years but thanks for the painful memories. I’m pretty sure you are supposed to provide a one click solution to stop spam messages like this as well. Do better and take me off your stupid list.

posted: 09/15/2025

I absolutely LOVE the staff here. They have been beyond helpful and they take such good care of my pets. They lovingly refer to one of my cats as "Bot Fly Boy". The wellness plan was one of the best decisions I've made and I wouldn't have made that decision without the help of the staff. I 100% recommend bringing your pets here.

posted: 03/28/2025

Not a good experience they canceled our appointment because no doctor available rescheduled visit waited over an hour in a small room with 2 dogs that became anxious from waiting so long they were unable to complete wellness plan checkups one dog returned soaked in and wreaking of alcohol they seem to have a problem keeping staff that can complete services they really minimized our issue with the alcohol with 2 staff members telling us we were wrong about it for 15 minutes rather than taking him back and cleaning it off I know they offer drop off appointments if you don't mind your pets sitting in a crate all day I would make sure they're offered water our in office visit was 2 hours total for us something isn't right here and will be terminating wellness plans through Banfield

posted: 06/06/2025

This Banfield has frustratingly terrible customer service. It is impossible to get a basic prescription filled let alone quality veterinarian care. I have been a Banfield customer since 2006 but this location has ruined this company for me. I had hoped the new manager would be able to turn it around, she seemed very responsive and customer service focused when we spoke, but I had another issue filling a prescription, that took many phone calls to resolve (and it was not resolved satisfactorily), she has not called me back since I left a message 5 days ago. Edit: Thanks for your reply. I reached out to that email address in January 2025. I am continuing to have issues and problems. No one even responded to my very detailed and fact-based email until I followed up voicing my frustration with not receiving a reply. “Banfield cares” does not in fact “care.”

posted: 05/15/2025