Best Pets Animal Clinic

While camping nearby with my pets, my youngest developed an infection due to a recent injury. With little notice, the staff were able to get my dog scheduled and treated. She responded, positively, within a few days. Much thanks for the care and professionalism shown by this provider. As I am looking to relocate to the area, I will definitely keep Best Pets Animal Clinic in mind for the future care of my pets.

posted: 07/10/2025

I don’t usually write reviews—especially negative ones—as it’s not in my nature to complain about service. However, I feel compelled to share what happened to me this morning at this vet office. I called yesterday to schedule a simple anal gland expression for my dog. When I arrived today, I was surprised to see the vet performing a full check-up, which I did not request or believe was necessary. Upon receiving the bill, I was shocked to see a $97 charge. This included eye drops that I don’t believe were needed. I had given my dog Trazodone prior to the visit, which often causes watery eyes—a fact I mentioned to the vet. What concerned me most was the charge for an "illness exam," even though my dog was not sick. When I called the front desk, I was told I should have been scheduled for a vet tech visit instead, and the staff member apologized for the scheduling error. She said the office manager would follow up with me. When the office manager called, rather than acknowledging the mistake, she justified the charge by saying it had been since November since my dog’s last visit and that her eyes appeared red. I reiterated multiple times that my dog was not ill, and that as a customer, I should not be charged for a service I didn’t need or request. Eventually, after some back-and-forth, she agreed to credit my account. Unfortunately, the overall experience left a bad impression. What could have been a simple acknowledgment of a mistake turned into excuses and blame-shifting to the front staff. I won’t be returning. The customer service was disappointing, and the situation could have been handled much more professionally

posted: 05/30/2025

Phenomenal staff! Came here from another vet who’s priced double. They took the best care of my cane boy when he wasn’t feeling good. 100% worth driving from Lexington and will be making this clinic my routine care for my fur babies. Much love from cane and Amanda

posted: 10/16/2024

The staff and Drs were compassionate and caring! They have taken great care with both my senior kitties as they walked over the rainbow bridge

posted: 06/25/2025

We do not have a local vet that treats feathered babies. I was very fortunate to find Best Pets in Georgetown about an hour from where I live. Dr. Lacki was wonderful with Gilley and very knowledgeable. They have called to check on him a couple times since his visit. I highly recommend Best Pets Animal Clinic and am very grateful for their help.

posted: 11/15/2022