Banfield Pet Hospital

Processes and lack of flexibility to accept payments takes precedence over urgent care of a dog; the patient. Whereas my dog obviously needs an X-ray to determine why he is limping, and I am standing at the front counter ready to pay the "next level wellness program" they were unwilling to compromise their processes and system capability to make the appointment. They were fine with me looking for alternative care as my dog limped out the door with me.

posted: 10/03/2023

I have taken my lab to Banfield for 5+ years. Since COVID, they have been very strict on in room appointments which I understand. I have an anxious dog and when I called to schedule his latest appointment, I requested an in room visit. I was told that this couldn't be accommodated. I agreed to drop off and moved on. I dropped him off at 9am for his appointment. I mentioned to the person at drop off that my dog was very anxious around new people. Almost 6 hours go by and I finally receive a call from Banfield that they were able to do his vaccinations however nothing else. She then stated that moving forward they will only treat him at in room appointments and under sedation due to his anxiety. It broke my heart to know that instead of calling me a few hours after drop off, they made him suffer in a cage for almost 6 hours before even making me aware that there was this significant of an issue. I can only imagine how anxious and scared my dog was. If they would have spent a few minutes playing with him he would have quickly warmed up to them but my gut is that when he wouldn't comply, they simply put him back in the cage. I have come to the realization that Banfield simply only cares about money and how many appointments they can complete in a day and not about the pet itself. I am in the process of cancelling my Banfield Wellness Plan and will be finding a new vet who actually cares about the wellbeing of the animal vs. quota.

posted: 07/14/2023

They are overcharging my wellness plan, I was reviewing my charges for the plan... not only do I have an additional random charge but they increased my monthly pay as well $15... And all of a sudden their site is crashing when I am looking over my charges.... weird. I tried on my phone and laptop and my account won't pull up... Also, my dog had a comprehensive check up earlier this month and they said everything was fine, I then get a call 2-3 days later stating she had whipworms... So, whoopy more money to pay...It was odd because if my dog is there all day (like a 9-5) wouldn't they find that out through all the test they have taken? In all, why does banfield as a whole feel like it is okay to LIE and STEAL from their clients? What good does that do for us and you personally? They haven't changed and they have always been this bad since I was a kid with a family dog... and the fact that I am still seeing and experiencing their bad service as I am now older is absurd. Banfield needs to get their priorities straight.

posted: 06/29/2023

We absolutely LOVE this location. When our fur baby contracted Parvo at only 4 months old, we thought the worst. But Banfield saved our little guy and checks on him frequently. We are forever grateful.

posted: 04/09/2023

Absolutely hate this place. They have told me for years my dog has allergies, come to find out she has a collapsed trachea. They just want your money. The staff could care less about you or your pet. I took my dog to another vet and she was much happier the entire time. Meanwhile, i waited over 30 minutes for banfield to forward over her records. If you care about your pet, please, go somewhere else. These people are terrible. Run the other way

posted: 01/14/2023