Specialists in Companion Animal Neurology (SCAN) - Naples

I just have to say this place is amazing! Warning - this review might get long but it’s worth it! My beloved dachshund, Jack, who is the light of my life suddenly came down with symptoms of IVDD in early May. I took him to his primary vet who referred me to SCAN in Clearwater. Dr. Cook at the Clearwater location was amazing and so kind. He told me he probably needed surgery but I wanted to try alternative methods first. Literally called my vet the day that Jack needed surgery on his day OFF to discuss my dogs prognosis. I did try alternative methods but after 3 days my dog was fully “down” and unable to walk at all and had to do the surgery. Unfortunately this was on the weekend in which Clearwater location was closed. I had to take my baby to the Naples location. Big shoutout to DR. KELLEY! Her bedside manner was impeccable. Literally called me every day with updates. I felt an instant trust upon meeting her and I just knew my Jack was safe with her and in the best care. Because he was in such bad shape and had to stay so long she sent him home with her tech Sam (who was also just above and beyond amazing) his last couple nights because the bills were racking up! They all just have so much love and care for our pets. Cannot recommend enough! Thank you for helping my baby recover and for being there every step of the way. Won’t ever forget your team and your kindness. I pray we’re never back, but if we are, I’m definitely going right to SCAN.

posted: 05/30/2023

SCAN Neurology Veterinary is outstanding! Their expert team possesses unparalleled knowledge in neurology. The staff's professionalism, compassion, and state-of-the-art facilities create a welcoming environment. They utilize cutting-edge technology for accurate diagnoses and offer comprehensive treatment options. The follow-up care and support are exceptional, with open communication channels. If you're seeking top-notch neurological veterinary services, look no further than SCAN Neurology Veterinary. Highly recommended! It's rare in any business to have someone respond to a Sunday online request (it's was Mother's Day and the office was closed). Malissa responded via text and followed through by calling me on Monday AND took my pet in without a referral. Unparalleled commitment and professionalism.

posted: 05/16/2023

I felt that me and my dog were welcomed at SCAN and taken seriously. At times, because of my dog's age, his problems and such get chaulked up to just that, 'old age', but I didn't feel that at SCAN. Our doctor is kind, caring, concerned, and invested and together we explore what is best weighing the pros and cons which I value. Our needs are taken seriously, my dog's overall health is looked at, and we got a timely appointment. Staff is great too getting me an answer if I have to call in with a question.

posted: 09/06/2023

The care and compassion the entire staff showed to not only our pet but to us was incredible. Dr Pancotto performed surgery on our dogs neck to release pressure on his spinal cord from a herniated disk. Not only is she highly skilled but she truly cares. After the surgery Ollie was supposed to spend a night in a pet hospital but he was doing so well Dr Pancotto called me and asked me if I'd like to come and get him avoiding a huge overnight expense. Even though the office was closed she stayed and waited for me to get there. It's gestures like that which are so rare that I won't forget. Thank you so much for everything

posted: 09/12/2023

SCAN, and Dr. Carnes, have done a wonderful job in helping us with our epileptic puppy. They worked with us on appointments, which tests to run, and medications. It is such a relief to know expert professionals are available for this type of condition. Knowledgeable, helpful staff answering phones and providing followup (so important!), and the expertise of the veterinary medical professionals.

posted: 02/01/2023