Emergency Pet Hospital

I was a little nervous taking my dog here because of some of the reviews but she needed to be seen as my vet was closed over the weekend. The receptionist was nice and took my info while getting me in a room quickly. The nurse was sweet to my hurt pup and they got her back to check her over. The vet came out to explain everything and didn’t try to push any additional testing on me. I was very appreciative of their services and for an emergency vet the fees were reasonable! Glad we went so we could all rest easy over the weekend now that she’s been treated. Thank you!!!

posted: 07/26/2025

Our fur child was seen last night by Dr. Rebecca and staff for what turned out to be an UTI. From the receptionist, to the nurse, to the techs, and the doc...a wonderful experience. Kind, friendly, timely, professional, clean, knowledgeable...took time to explain and give options...no bill padding...made it clear they cared about our dog. Our dog was definitely not his gregarious, sweet self as he was feeling quite ill, and yet everyone took time and care to put him at ease. All procedures and tests were written up and immediately sent to our regular vet who had them as soon as his office opened in the morning. Happy to report our dog is already better today from the treatment and meds, which confirms the diagnosis. Dr. Madison and his team offer the best emergency care. We recommend them without hesitation, and would not go anyplace else for after hour care for our pet family members.

posted: 06/09/2025

I am absolutely blown away by the extremely kind, professional and effective staff at the Collier county emergency pet hospital. My bulldog was struggling with a bacterial infection and was so unhappy we couldn’t wait until our regular vet opened in the morning. They took us immediately, diagnosed his pain, clipped and cleaned the area and gave us a pain plan and antibiotics for a quick healing. I am so very thankful to Dr Abigail for her fabulous personality and putting us at ease and to Jasmine for her cheerful handling of both me and my husband as we waited for meds. The front desk staff was also helpful and kind! These kind and knowledgeable people will be my go to moving forward when I’m in Naples !! Thank you so much to everyone !!!

posted: 03/16/2025

The staff is all incredibly friendly in this ER care. It is clean and the rooms are very nice. My Winnie got the treatment she needed and the price was reasonable for a Sunday evening. Thank you to everyone for helping my girl.

posted: 03/16/2025

Worst, most traumatic vet experience in 35 years of having dogs and cats. Brought my dog in for hyperventilation and atypical behavior. I informed them he has severe anxiety and cannot be in a kennel. They took him for xrays and labs. They returned him to me with blood all over his paws, chest, and hip after they had put him in a kennel without my knowledge or consent. He ripped his own claws out from scratching in the kennel and has a laceration on his tongue. They listened to nothing i said. Animals cannot speak for themselves and it is absolutely disgusting that anyone in the field of veterinary medicine would subject a poor vulnerable creature to this when they have been informed of the animals history. I left to go to a real facility and I would not take my animal back here if it was hit by a car in their parking lot. I would drive across town to a place that is actually concerned about their safety and wellbeing. I understand protocols and regulations but when the patient can’t speak for themselves, you do a disservice to them when you don’t listen to the caretaker who can.

posted: 07/27/2025