Banfield Pet Hospital

4.1 (246 reviews)
13141 City Station Dr #113, Jacksonville, FL 32218, USA

Hours

Monday 7:00 AM – 6:00 PM Tuesday 7:00 AM – 6:00 PM Wednesday 7:00 AM – 6:00 PM Thursday 7:00 AM – 6:00 PM Friday 7:00 AM – 6:00 PM Saturday 7:00 AM – 5:00 PM Sunday 9:00 AM – 5:00 PM

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,228
4.9 Embrace 19,973
4.9 Fetch 5,918
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,371
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,234
4.8 Nationwide 25,705
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,347
4.8 Prudent Pet 2,867
4.7 Pumpkin 3,545
4.6 Spot 11,586
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

4.1

246 reviews

The office is good, the waiting for someone to answer the phone is the worst, even when they pick up and put you on hold, I had one question and I had to wait 20 mins and I was told she was just setting up an appointment. But 20 mins just to ask a question. I hung up and called again to be told I had to wait again. I just hung up with frustration. I give them a 4 because at least going to the office they are nice. The area was clean as well. The nurse that took care of my dogs was amazing and was so caring. I wish I got her name. I gave a 4 because of her. Such a sweet heart

Sep 25, 2025

We had been on Wellness Plans for ten years and two years ago, we switched to a local vet since Banfield is over an hour away from us. After two years with other vets, we have switched back to Banfield. Everyone there is so knowledgeable, professional, and caring. They have very little turnover and when someone is new, it is almost always someone who has transferred in or been promoted from another Banfield location. Their vets are the best. They recently detected a problem with one of our dogs that could have been deadly after the local vet, one mile from our house, was "too busy" to see us for two weeks. The Banfield team listens and makes our dogs a priority. Also, Banfield is much less expensive than other vets, especially if you have a Wellness Plan. We regret ever leaving and are thrilled to be back in the Banfield family.

Sep 4, 2025

I am not one to write many reviews. But I would really like to acknowledge the great work of the doctors and assistants of my doggie babies Dior and Joy. Thank you for the patience you have had with a mother (me) hahahahaha a bit complicated and super scared for the health of my little Joy. But you have lived up to my requests. Thank you.

Oct 27, 2024

There's always very friendly staff up at the front lobby my vet is awesome my dog loves her and my dog does not love a lot of people

Sep 15, 2025

My cat is a senior with a diagnosed pancreatitis from Banfield, she is in severe pain with another episode. Reached out for some pain medicine and they refused to fill the script. Also had no available to visit today, only a drop off. I refuse to leave my very senior cat as just a drop off. Our pets are our babies and just leaving them in pain for who knows how long is cruel—Horrible service, no heart, no help. I’m done with Banfield at river city market place. No compassion at all. I feel sad for these babies.

Sep 4, 2025