Banfield Pet Hospital

They are always great. We grade groomers, vets, and caregivers by how upset our nervous dog is when he comes back to us - he is great. Like he was with us the whole day. They do a great job on communication. And the annual policy is a great price for what it includes and big plus that as he travels the country he has been seen for urgent issues at Banfields in four other states. Having your dog’s easily accessible to a vet who has never seen before is wonderful.

posted: 09/23/2025

I have had my dog’s health plan at this clinic since 2018, and unfortunately the service has gotten worse over time. My dog needs a monthly allergy medication, something that has always been provided without issues. However, for several months now I have been struggling to get her refills. Even though she had a consultation last month — specifically to renew her prescription — the veterinarian did not leave the refill approved, despite knowing she has been taking this medication every month for years. Yesterday I called and was told by the receptionist that the medication would be ready for pickup today. I went to the clinic during my work hours because my dog cannot stay without this medication, and when I arrived I was informed that I couldn’t pick it up because “there was no refill” and the veterinarian on duty “couldn’t approve it.” This is completely unacceptable considering that: • I have been paying for the plan since 2018; • My dog depends on this medication monthly; • I was told it would be ready; • The clinic is fully aware of the ongoing need for this prescription. It was a total lack of responsibility, organization, and care. It is absurd that a clinic receiving monthly payments for so many years would let a pet go without an essential medication due to internal miscommunication. I will not be renewing the plan when it expires in February, and I am already looking for another clinic that is more reliable, responsible, and professional — there are others that offer the same price with much better service.

posted: 12/09/2025

Did a routine visit last week and they let me know my dog was due for his testing for a medication he was on. They quoted $160 and some change for it that day. So I went to the check out desk where they confirmed the $160 quote. Yesterday I received a call reminding me of my appointment today. Again, they quoted me $160 and some change. I confirmed we would be there for his testing. Today I go in 15 minutes before our DROP OFF appointment. They sit me down to fill out some papers, and then don’t address me until 5 minutes before his appointment time, where they put me in a room. Now I’m waiting in this room 15 minutes before a tech comes to see us. The tech then tells me it’s going to be $204 and some change. I asked where the extra $44 came from and she leaves for another 7 minutes before coming back to tell me that they ALL gave me the incorrect price and the total is actually $360 and some change…… $200 MORE THAN I WAS QUOTED, and “nothing we can do about it” so I guess my dog doesn’t get his medication anymore because nobody knows how to communicate or do basic math; and instead they all just pick a number to give you a false sense of security. I will NOT be returning to this location.

posted: 10/24/2025

I brought my cat there to save her life. It turned out that they were very unprofessional and wound up killing her when it was a simple infection that needed to be cured. While I was there, one of the vet techs started insulting me, and my cat. Making fun of her name, then looking through the glass door at me saying that if she was with me, I would make her cringe every day this is very unprofessional such hatred and evil, and should not be allowed. I forgive you though.

posted: 09/28/2025

I’ve been taking my furr babies to Banfield for 10 years. I absolutely love them! Best part is my babies love them too! The nurses and doctors always remember them. Great care! Great prices! I couldn’t ask for more!

posted: 07/01/2025