Banfield Pet Hospital

If I could give Bailey at Banfield Pet Hospital more than five stars, I absolutely would. She is truly exceptional at what she does. My reactive German Shepherd girl is not an easy dog to manage, yet Bailey handled her with a level of patience, compassion, and professionalism that is incredibly hard to find. From the moment we walked in, Bailey showed an extraordinary understanding of her behavior. She never rushed her, never got flustered, and made sure she felt safe and supported every single step of the way. Her calm, gentle, and reassuring presence transformed what is normally a very stressful experience into something smooth, controlled, and genuinely positive. Bailey’s dedication to her patients is unmatched. She is attentive, skilled, loving, and truly committed to providing the highest level of care even when it requires extra time, patience, or flexibility. My girl trusted her completely, and that trust speaks volumes about Bailey’s character and expertise. I cannot express enough how grateful I am for Bailey’s kindness, understanding, and unwavering patience. She is the kind of veterinary professional every reactive or anxious dog owner dreams of finding. I HIGHLY, wholeheartedly, and without a single hesitation recommend Bailey at Banfield Pet Hospital. She is a remarkable asset to the entire clinic, and any pet in her care is receiving the very best treatment possible

posted: 11/21/2025

I have taken my two older kitty gatos, Betty White and Truffles, to see the vet for various issues and have been met with professional and courteous customer service. The staff has called to check in with each of them and I am happy I had a nice experience so far. We love our fur babies and want great care for them at a reasonable price, and I believe I have both at Banfield.

posted: 09/08/2025

I've been bringing my dog here from the very beginning, and every experience has been nothing short of excellent. My dog has never come back scared or anxious, which says a lot about the way they treat their patients. Most recently, I brought him in to be neutered, and everything went perfectly. The staff genuinely cares and takes the time to address any questions or concerns. They sat down with me both before and after the procedure, making sure I was comfortable and informed. The vet personally explained everything to me in detail at the end, which gave me so much peace of mind. I truly appreciate their professionalism and compassion. Highly recommend!

posted: 06/13/2025

We are extremely disappointed with this animal hospital. Our dog was scheduled for neutering, and we were told the surgeon could also remove the excess skin left after the procedure. Not only did they reschedule us twice, but when the day finally came, the surgeon refused to do what we were told would be done and gave us no explanation. We walked away without the surgery because of their lack of professionalism and communication. Very frustrating and not a place I’d recommend trusting with your pet.

posted: 09/17/2025

This isn’t the usual banfield I go to. I dropped my dog off, the front desk lady made me wait for about 25 minutes while she chatted on the phone, and they took all day from open to close before they told me I could pick her up. When I did come to pick her up, they told me they couldn’t trim her nails because she was being difficult. In the 7 years I’ve had my dog, she has never once been difficult or had the service turned down. The male tech, I didn’t get his name, told me I could come back and they would do it for free. For free?? I already paid for it and you didn’t fulfill the service? Then he was extremely judgey about how long my dogs nails were. They were not that long just a little over grown which is why I paid to have them trimmed. Just overall extremely unprofessional and come across as LAZY. This is the worst banfield location because of their staff.

posted: 08/03/2025