Banfield Pet Hospital

First Visit Experience to share. Saturday August 13, 2022 First impression is terrific! Everyone was polite, professional, neatly dressed, smiled, truly cared, and asked good questions. The Vet Tech, Handlers, Dr. Williams, and everyone were superb! I brought Lily our Pembroke Welsh Corgi dog of 15 years in for fecal exam. It was recommended while there why not get the shots now instead of having to come back in a month. This was excellent and very helpful as we got everything done in one visit. Dr. Williams, Ashley, the Veterinarian Technician, and handlers were just awesome! What impressed me the most was outstanding communication, quality of service, and passion. At the end of the visit, Dr. Williams came out, smiled, introduced himself, shook my hand, and sat down with me to go over some things he noticed and to monitor. On Feb 09, 2023, Lily's health went downhill fast and stop eating, drinking, and walking. Banfield took us in right away and after blood work Dr. Rossi went over the results that showed a problem with the liver and why the bloated stomach and pain. The decision was difficult for our family. Friday Feb 10,2023 Lily went peacefully into heaven with lap of love and prayers. Our family appreciates everyone for taking such good care of Lily.

posted: 02/22/2023

Very sweet and caring staff. Helped us with this cutie.

posted: 10/16/2023

Extremely unprofessional and at times rude. We have been going for almost a year and this will be the last visit my dog will have at this location. They gave me the wrong medication from what my dog usually takes without asking our approval. I thanked the lady up front for being open on Sunday and she told me “you can thank corporate for that”, implying that she was miserable and did not want to be working which is concerning as a customer and for my pet. If she thinks that imagine how they feel in the back taking care of your animals. Do not go here unless you want them to give your animals the wrong medication and passive aggressive attitudes from the front desk and disorganized staff.

posted: 09/08/2023

On-site great service. Not sure what was going on today on the phones but the unnecessary wait was devastating. Regardless of calling back every 10-12 min after been patiently waiting was given the same quote “I’m going to put you on hold for a brief minute while I check in a patient”. Never heard back. Got the same answer each occasion I called. I choose to change my post to be more detailed on what cause my 1 ⭐️ review as banefield care team reach out to me I will like to add that this does not represent the great customer service provide on site. They are phenomenal if not the best among the 15 miles ratio. Hopefully next time I call I have a better experience.

posted: 03/31/2023

They have excellent employees and a willing to take care of you and your pet needs.

posted: 09/09/2023