Banfield Pet Hospital

Dont take your pet here for medical care. I have a yearly care plan, brought my cat in for routine bloodwork and nails trimmed in addition i asked for a diagnosis for her increased water consumption and urination. There are 3 main possibilities, thyroid, diabetes or kidney failure. So instead of checking her blood for diabetes or thyroid, they left her in a cage all day terrified of all the dogs and other cats and let her consume alot of water but she was too scared to pee in the tiny sprinkling of anhydrous catlitter used to collect a specimen so 8 hours later when i returned to pick her up there was no diagnosis and she peed herself on the way home so i had to bathe her upon returning home. Its two weeks later and nobody has bothered to contacted me with the test results of the labwork that i had to ask the vet to perform when i discovered that they had not actually done anything. I paid 180 dollars for these tests btw and still dont know if my cat has hyperthyroidism. I will be looki g for an actual competent caring vet and never returning to banfield for cat medical care.

posted: 07/08/2023

Staff is sweet and kind but I find that things don't get reported correctly in charts. All my critters are fixed and they had them listed as unaltered. This causes nightmares when it comes to licensing.

posted: 09/24/2023

I happened to call this location over 4 days ago to ask a simple question. I called around 12 in the afternoon on Thursday. This is during this open hours, however I kept getting sent to their voicemail stating how they were closed. So I ended up leaving a voicemail stating why I was calling as well as my number. I have not received a call back since. I will not be using this vet for my dog as I thought I would. They can’t even get back to their customers how would I trust them with my dog’s health?

posted: 03/13/2023

They never have the time to explain what is going on with your pet. They have a drop off policy and the vet will call you after, make sure you get all your questions answered in the two minutes they will set aside for you because they are “too busy” to answer any other questions at any other time. Any time you speak with the vet (only ever over the phone) they seem SO annoyed to have to deal with any questions on what could be wrong with your pet. If you love your pet and want to know that they are being cared for, don’t take them here.

posted: 03/27/2023

Continuously bad service from everyone on staff. Hand doesn't know what the foot is doing. Already sent an email. Let's see what pat response is sent back. I'm sure it won't change the review.

posted: 06/13/2023