The Village Veterinarian

Kindred Spirits Therapy Minis By: Nancy Lambert

I have a farm with just a few animals, maybe 16 total. I trust Dr. Henderson and his staff with the care of them. They are always prompt, kind, and I have never been disappointed. Love this facility 20+ years!

Aug 12, 2023

Bobby

I would highly recommend finding a new Vet if you are local, or just visiting. A new owner recently purchased the clinic, and the quality of care has significantly decreased as a result. I have been bringing my two dogs here for the past 3 1/2 years, and unfortunately, we received extremely poor customer service during our last visit as a result of new management. (Read the owners response before reading the paragraph below) There was absolutely no bullying, or lawyer threats, as the owner mentions below, and both my wife and I were very friendly the entire time, I’m sure the receptionists would agree, as the owner kept us in the lobby for over 2 hours and never spoke to us directly. Here is full explanation of the events that transpired, for anyone that chooses to do a full review of the services they provide. I feel obligated to provide full context, since the owner’s response below is both false and provides incomplete and inadequate information. I booked my dogs for boarding in February 2023, at which time the price was $50 a night. After dropping my dogs off in September, 7 months after the booking, there was no communication of a price increase. When we showed up to pick our dogs up, the receptionist told us that there has been a price increase as we were checking out. Then after explaining that I booked 7 months ago under the old price, the receptionist apologized and informed me someone was supposed to inform me that the rate increased, and began to process my booking under the old rate. After I thought the issue was resolved, the receptionist told me she needed to speak with the manager. After waiting for 1.5 hours, the manager finally came out and told me I was going to pay the new rate, there was no conversation, nothing, just a quick comment, and that was that. “What’s the problem? You made the booking after the price increased, so you’ll pay the new rate.” I explained that I made the booking before the price increased and asked him to speak with the owner. After another 30 minutes, he returned and told me that regardless of when the booking was made, the owner refused to grandfather the original rate. The bottom line is we booked a rate, no one ever informed us of a rate increase until we come to pick the pups up. Also, I don’t care about the price increase, I care about the poor treatment; that is why we are finding a new vet. Overall the service we received was below average, and I would strongly suggest finding another vet, based on our experience. If anyone chooses to read this review I believe that it is apparent that we were treated poorly, and the fact that that owner chose to get involved in a petty squabble on this Google review, instead of calling me or reaching out directly, speaks volumes. This is bad customer service, period. I would have loved for you to speak directly to me, I had a reasonable justification to be bothered by the situation, and instead you told your manager to inform me that I would no longer receive services? I was offended and insulted to be treated so poorly. I had an amicable conversation with Michael, and the receptionist after they relayed the message you asked them to. There were no threats, only a disappointed customer, who would have appreciated the respect of a caring owner to be more empathetic.

Oct 11, 2023

Bree Martins

Dr. Henderson and his team are truly the best of the BEST!! Beginning of the year, my pup had some complications after surgery. There was a period of time, I thought I might lose him. However, with the vigorous care and attentiveness of Henderson and his team, he pulled through. I will forever be grateful for care, love, and support from everyone at Village Vet. The extra measure they took, saved his life. I can’t thank them enough!! If you are seeking a knowledgeable, honest, attentive, and caring vet/team, take them to Village Vet!! :) You won’t be disappointed!

Jul 8, 2023

Alex Saiz

Dr. Henderson and their staff are amazing. My two dogs needed shots, etc and myv grommer( of 7 years) asked me to ask for some sedative because the boys can be rowdy. Dr Henderson gave them proper prescription,prescript ( in which I was to try out on them to make sure the dosage was correct. It worked perfectly. Thank you doc and staff for your friendly service!

Sep 2, 2023

Kelli Eline

The vet and staff were wonderful! They were very caring and compassionate! They made a very difficult situation the best it could possibly be. I found my veterinarian in Destin and would highly recommend to others looking! If I could leave more stars for them I would!!

Apr 29, 2023