BluePearl Pet Hospital

After hearing all the horror stories, it was hard having to bring my dog Mango into Blue Pearl as a first time dog owner. Two times we have had emergencies and come here and had nothing but the best experiences. First time was for a minor accident, a slit in her ear that they could do nothing about. They sent us home and charged us nothing. I was so surprised. She healed up just fine and I was glad they didn’t try to charge any unnecessary fees. This was maybe 3 years ago. Yesterday Mango started suffering from symptoms of Bloat. I, being familiar with this as a large dog owner, knew the symptoms and knew that an emergency surgery may be her only hope. I called Blue Pearl, even though we are five minutes away. They somehow took our information through my hysterics. They said “bring her in now.” I did. She did need surgery. It was that or euthanasia. Thank goodness I was able to make the expensive decision for surgery. The high bill hurt, but in the end, didn’t matter at all. My dog survived and not many dogs do. She is also home the next day and doing amazing. Thank you so much to her surgeon and all of the staff from the front desk to the surgery staff and nurses. They could not have made this traumatic situation any easier. We will always bring our pets here for emergencies, no matter the cost. It was all worth it.

posted: 07/22/2023

Very nice staff and extremely clean facility. From one veterinary professional to another, it was nice to be around like minded individuals who care about our pets as much as their own. I wasn’t sure how Dixie would do at another veterinary hospital since she’s used to my clinic but the staff loved her and showed her lots of love and attention. Very knowledgeable doctor and veterinary nurses. Highly recommend!

posted: 09/03/2023

I brought my 3 year old rabbit here 2 nights ago as she was unable to move. They were very cold and handed me paperwork immediately asking if I was willing to pay $1800 for resuscitation if it came to that. I was shocked because i didnt think she was dying but i knew she wasnt well. There are no payment plans and they want payment upfront before treatment. They then explained they didn't know what was wrong with her and if I wanted to find out and treat her, I'd need to pay $4,000+ in advance to find out or pay close to $500 to euthanize her. I like many others do not have $4,000 to spend so I chose euthenasia, and I did not want her to suffer for long. They messed up the euthanasia the first round after injecting her and I noticed it was taking a long time and after looking concerned and walking away to talk to each other they realized they did not have her catheter in properly and had to redo it. So I had to wait for them to redo the catheter in the lobby and come back in a second time for them to get it right and come back in to be with her while she was euthanized. It was very drawn out and I felt awful for my poor girl as I didn't want her suffering so long and also did not want her surrounded by strangers in her last moments. I thought they would take us into a private room to have her euthenized but they kept us in the back with all of the other sick animals and at one point a nurse was struggling with a sick puppy and it was very loud and she was loudly asking for assistance to control him only 10 feet away from us so it was hard to stay focused on keeping my baby comfortable and calm. Not to mention they wouldn't do any of this until I paid in full. When they put her in a box after she passed they also gave me the carrier i brought her in. I had to first bring her carrier outside to the curb and then return in to retrieve her body in the box without any assistance. When waiting in the lobby for her second attempt at euthanasia there were two employees laughing and joking behind the desk while I'm literally sobbing my eyes out. These people and this company do not care about your animals and money is their main priority! Do your research and find another emergency vet!

posted: 08/26/2023

Very kind and compassionate team. We were referred here by our vet when our dog needed surgery. You know they are good when your vet tells you this is the Er she uses for her pets. Blue Pearl was responsive and patient and took great care of our dog. Communication was great! They even took my calls throughout the night when I called to check on her. I am happy to say that our dog made it through. You get what you pay for.

posted: 07/31/2023

Great facility. I’m so happy they are nearby and open 24 hours. They were very caring and compassionate. Since we weren’t critical we had a very long wait, but we were put in a room so my kitten could be out of the carrier.

posted: 10/16/2023