Banfield Pet Hospital

Tina Pugsley

The staff and doctors here are just incredibly kind, understanding, helpful, professional, and passionate. I haven't met a single staff member who wasn't super kind to my girls and me. When I'm panicking, they're always so empathetic and calming. If you love your fur babies, this is definitely the place to take them. Thank you, The Pugsley pack 🐾🐾🐾

Jan 13, 2026

Melanie Rodriguez Vazquez

On May 9, I brought him in for swelling and lumps. They ran bloodwork again and said everything was fine, diagnosing an obstructed anal gland and sending him home with medication. By May 12, his abdomen was still severely swollen. I was told it was part of healing, but after I insisted on more testing, X-rays were done and bloodwork was repeated. This time, everything came back abnormal. I don’t understand how results could go from “completely fine” to critical in just three days—especially since an emergency clinic later confirmed he had advanced, metastatic cancer. I reported this to corporate and was told someone would contact me within 3–5 days, and he never did My dog has since passed away. I’m heartbroken and extremely disappointed by the lack of care, misdiagnosis, and follow-up. No pet owner should have to go through this.

Apr 9, 2026

Lou Amil

I cannot say enough about the compassion, professionalism, and humanity shown to us by Dr. Laggada and Vet Tech Jessica during one of the hardest moments of our lives. We brought our beautiful baby Lexi, in for end-of-life care, and from the moment we entered the room, we felt genuinely seen, heard, and supported. Jessica was incredibly kind, gentle, and present. She took the time to listen, explain the process clearly, and allowed us all the space and time we needed. Her empathy and softness made an unbearable situation feel safe and respected. Dr. Laggada was equally remarkable. He thoroughly reviewed Lexi’s medical history, acknowledged all the extensive care she had already received (including at UF ER), and reassured us that we were making the right decision for her quality of life. His words were compassionate, honest, and deeply comforting. At no point did we feel rushed, dismissed, or treated like “just another appointment.” They both shared in our grief, treated Lexi with dignity, and allowed her to pass peacefully while being held and loved. That level of care will stay with us forever. If you are facing a difficult decision with a beloved pet, know that Lexi was treated with extraordinary kindness, respect, and love by these two incredible humans. We are profoundly grateful.

Jan 12, 2026

Raquel Jones

I took my Pet there Thursday, June 11, 2026 to get vaccinated later that night my Pet started to have seizures. He is a Maltese six years old. I went to several emergency rooms even tried to contact Banfield back which I bought him back that Friday and they gave him some medication, but he began to have cluster seizures. on June 16, 2026. I had to put my dog down being that he wasn’t getting better. He was perfectly healthy when I took him in Thursday and I had no help. I left messages for the manager to call me back, which I had yet to hear from anyone. If you love your pet, please don’t take them there. Rest in peace Poncho.!!!!!!

Jun 17, 2026

Crystal Humphrey

Not happy. I made an in house appt and instead they made me leave her. Only giving five stars because they fixed my dog.

Apr 27, 2026