Banfield Pet Hospital

I definitely recommend coming to this location. My cats are very shy and timid in public, the fact that this location is not inside a Petsmart makes the BIGGEST difference in my cats experience. The staff are lovely and make an effort to make you feel welcomed. If we weren’t moving, this would be our permanent go to location!

posted: 09/15/2023

Terrible business practices that made a bad situation worse. Signed up with Banfield for their puppy plan. Puppy unexpectedly passed away due to a genetic issue less than two weeks later. Insist in charging an outrageous ($600+) fee to cancel the plan that was used 0 times for our deceased puppy. They made no attempt to find a more amenable solution and showed 0 compassion. Will share this story with anyone who asks my opinion on Banfield and will take every opportunity to recommend that their services are not used.

posted: 07/21/2023

What an expierance the front desk person wow what can I say NEVER EVER AGAIN, THE RUDNESS level of the girl in the front, and lets not forget the staff and billing department!! Please every one that goes there STOP!! only reason for 1 star is to post what I had witnessed and have had done to me! this place needs to be closed! I am now going to pay to a private vet, never again to Banfield Animal money grubbers...... What your staff has done is did if my pet dies its in your hands!!!!

posted: 08/09/2023

I've been using this clinic for the past 4 years, and I never had a problem with them. I'm sure the doctors and staff treated my dog very well. I'm the kind of owner who doesn't care how much it cost to treat my dog, and I even ask for more stuff to make sure we cover everything to help my dog. I even bought insurance for her from them.  Around 3 years ago, I moved from Boca to Coral Springs, and all these years, I didn't mind driving over an hour to bring my dog to this location, but it seems that today I changed my mind. They call me last week to schedule an annual check-up, and my first response: when is your next available time? So we schedule today at 11:30 AM. I left work, pick up my dog at home, and drove to the clinic, but since I don't live in Boca anymore, I didn't know that they were doing some road construction on the street nearby, so I got stuck for 15 minutes because they closed the street and we had to wait for the construction ppl to open the street again. I arrived at the clinic at 11:40, waited for 3 to 5 minutes to be called, and when they asked me how they could help, I told them I was dropping my dog for her appointment. The girl from the front desk told me: Yeah, but it is almost noon, so... At this moment, I explained the construction situation. and I'm sure they know since it is right next to the clinic, but there was nothing to be done except reschedule. Great, I just lost two hours of my paycheck to bring my dog to this clinic, and I got canceled because I got late 10 minutes? And the reason for me to be late is very reasonable, but it doesn't matter for them, and how about the times that I waited 10 minutes to be called? I just waited and understood the situation. I want to say thank you for taking care of my dog all these years and all the best, but I'm no longer a customer.

posted: 03/23/2021

They charge $35 monthly for health/wellness plan and say that it covers the general shots but after every single shot they charge extras around $100. For example today i took my dog for a general shot and at the beginning they told me it will cost extra $25 and i was Ok with it but when I went back to pick him up they charged extra $85 as before shot procedure!?! ThAt health plan is a big lie and covers nothing. Even i had the health plan they did not track my dogs important shots like rabies and i ended up calling them. Once you buy a health plan it is impossible to terminate it and you need to wait for a year if you don’t want to pay a termination penalty. Also it is the hardest thing to speak with someone when you call the office . They are also so bad with chewy online prescription orders. Chewy ended up canceling my medicine orders for several times because they were not able to reach out Banfield.

posted: 08/24/2022