Pet Care Center of Apopka

Heard so many good things about this place but I had the complete opposite experience. I rescued a kitten on 5/14, brought him in the next day to get checked out. I asked the staff to do a full check up, got the $300 kitten package that included all his vaccinations etc. They failed to test for scabies/mange & I contracted it. Mind you, I have 2 dogs & 2 cats that are now at risk for contracting the mange. Just picked him up & was charged another $250. I don’t think that’s very fair considering it was their fault for not doing the test. On top of the money that I spent to see a doctor & be prescribed medications, all I got was an apology. The amount of time, money & frustration Pet Care Center has given me puts a bad taste in my mouth & I will only be returning to get my moneys worth of the kitten package for the vaccines. If I could rate zero stars I would.

posted: 06/03/2023

Friendly main desk staff… but I didn’t like that they called us to a designated exam room just to take the dog to a private room where I didn’t have access or view to examine her. What’s the point of the first room then? After that the vet assistant come to tell me everything they have to do with the extensive list of services and prices , my doggy was stomach sick and I never saw what kind of exams they did in the back room. This was the first and last time I took her there. Her regular vet always treat her in front of us. From an over $400 bill I asked exclusively for the medicine that will be needed for her stomach issue and I ended up paying around $160. Everything else was studies and blood work they want to do to find out if they need it to prevent anything else. I understand their interest on my baby well being and $$ but I told them since the very beginning that she was scheduled for a routine visit at her regular Vet. They knew this was an emergency visit just in the meantime and still. It’s convenient to have this location schedule but not the service.

posted: 09/19/2023

They were very kind and very accommodating. I had a very sick cat I thought I needed to euthanize. My vet of 2 yrs said they couldn't fit me in, and I could drop him off, but I couldn't stay. Heartless. This vet not only made room for me. But gave me some suggestions. Try something first, and it worked. It is now 4 days later and I still have my cat with me.. I will be bringing the rest of my animals here also!!!!!

posted: 08/26/2023

Our experience was very frustrating and disappointing, leaving our baby in this pet resort. What is said to be a great place to stay for them turned into our nightmare after picking our goldendoodle, Lady up after a trip. We had paid for her to be combed and brushed, also to be taken a bath… Lady came back home completely matted and had to be completely shaved down because sadly the attention was not given correctly. She also was sent with her personal food from home with more than enough to last and came home skinnier than ever. Being out of town our only way of communicating with the resort was through email, and throughout the time that we were out we never received ONE email saying that she was “okay” or that she “wasn’t eating” to us everything was perfectly fine. Being the way we are with her we had family members call and check up and every now and then and the front desk always responded with “if something was wrong we would call.” They were rude and didn’t understand that we trusted them with our baby, and being how we are with her they should understand that phone calls to check up on our dog shouldn’t be seen as an inconvenience, but that’s what it was to them. After seeing how lady was returned to us we went to go speak to the resort and they said all the can do is refund the wash. The $30 wash was not the problem. If money was the issue we wouldn’t have even paid almost $700 for her stay. We left her at a resort thinking it would be best for our princess to get the attention she needed, from a “professional and caring” pet facility. We went to the resort and the one in charge of taking care of the dogs admitted that she did take lady a bath but unfortunately she had another 10 dogs to attend. I feel terrible for my dog because of this terrible experience. Understanding she isn’t the only one being attended, there should’ve been extra hands assisting all the dogs so the customers and the pets can get the attention they all deserve and need. Not even a courtesy call from the manager has been received about the situation. The photos below is when lady was fluffy, and brushed (before resort) And then after being shaved done because there was no other option (after resort)

posted: 01/26/2023

Just want to make a shoutout to the staff at Pet Care Center of Apopka. HAT OFF TO ALL OF YOU!! Your staff, McKenna (reception) and David (technician) hands down are some of the best!!! I am a retired vet tech of over 27 years, finding an animal hospital that treats your pets as well as you would is extremely difficult. I had an emergency with my cat, he had a bladder infection that turned into an emergency over night. I called our established vet (leaving out the name on purpose) at 7am and told them what was going on. They without an ounce of care, said we can’t see him. My husband and I frantically grab up our kitty and thought we will just drive to the nearest Vet. We thought we had lost our kitty to a ruptured bladder and that he was in terrible pain. We came to Pet Care Center of Apopka and was greeted by McKenna. She triaged our concerns and alerted the vet tech. David came immediately ti the lobby and took out kitty ti the back to get his vitals. I felt a calm come over me. I knew that great care was going to be given to our cat with that kind of quickness. Now understand that this hospital opens early and the staff gets everything ready at the hospital for Dr. Krishna Gadiyaram (Dr.G) to enter and begin his day. David was on point! He triaged, assessed, and even began diagnostics on Lance and had them ready for Dr.G when he came in. This quickness and thoughtfulness is rare. Very rare! You have one of the best group of animal care specialists I have ever seen since retiring from the vet field!!!!! I can’t say enough praise. Thank you. Thank you everyone! Lance is home now and doing very well. ❤️🐈‍⬛He thanks you too!!🐈‍⬛❤️ Our little black lion 🦁 is safe and happy to have his new veterinary hospital!

posted: 05/07/2023