Banfield Pet Hospital

4.1 (116 reviews)
1780 Ygnacio Valley Rd, Walnut Creek, CA 94598, USA

Hours

Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 6:00 PM Wednesday 8:00 AM – 6:00 PM Thursday 8:00 AM – 6:00 PM Friday 8:00 AM – 6:00 PM Saturday 8:00 AM – 5:00 PM Sunday 8:00 AM – 5:00 PM

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,226
4.9 Embrace 19,970
4.9 Fetch 5,900
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,365
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,195
4.8 Nationwide 25,683
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,326
4.8 Prudent Pet 2,864
4.7 Pumpkin 3,533
4.6 Spot 11,560
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

Explore Topics

Reviews from Google

4.1

116 reviews

DO NOT BRING YOUR PET HERE - STAFF IS CARELESS AND RUDE. I brought my cat in for treatment for an eye infection. It was a drop off appointment so they said they would call and let me know when to come get her. After I drove 30 min back home, they called me and said they were not going to treat her. They said she was too nervous and thought it would be easier to send her home with eye cream and sedatives. They sedatives would be used to calm her nerves the night before and day of her follow up appointment in two weeks. I thought this was very strange because she’s been to other vets and they’ve never refused treatment. But I let it go. Two weeks later was the drop off follow up appointment. I gave her the sedatives like they asked. Again, they told me they would give me a call when it’s time to pick her up. I dropped her off at 9:45am. At 2:45, I called to see how much longer it would take for her to be done. I assumed a quick follow up shouldn’t take 5 hours. When I called they told me she had been ready for pick up for over an hour. I told them I never received a call from them and they lied and said they called and left a message. They did not contact me at all. When I got to the clinic, I asked to speak with the veterinarian to get clarity on the lack of communication. The vet, Margaux Siongco, approached me with a very nasty and confrontational attitude. She insisted that she called me and left a message. I asked when she called and she said she didn’t remember when. I was so fed up with being lying to so I showed her my phone to show that I never got a call. She then snapped at me and said, “Well I don’t know what happened to your phone but at least you have your cat back,” and then walked away. I was appalled. Not only did they refuse to treat my animal because she was “nervous” (as if all animals aren’t nervous at the vet) but they also blame their blatant carelessness and lack of communication was blamed on me. I have every right to express concern that my pet was sitting at the vet for over an hour and no one contacted me. ESPECIALLY if they made a point to tell me that that environment makes her nervous. A simple “I’m sorry, we were busy today and we forgot to call you,” would’ve sufficed. I was not wanting to argue with Margaux I was just concerned about my pet and curious about what happened. I also don’t appreciate how they refused to treat my cat unless she was sedated. No other clinic has EVER refused service on her and demand she comes back sedated. If the veterinarian treats people like that I don’t even want to know how she treats animals at these appointments. I don’t think this location truly cares about pets or pet parents. I will never bring my pet back to this location.

Sep 3, 2023

Friendly service & clear expectations of cost for services. They’ve taken great care of my Sofia for routine exams and a dental cleaning /surgery. We have one of their care plans and it’s been more than worth it for the included X-rays & dental cleaning.

Apr 5, 2023

Been going to this location for a few years. This past year has been one thing after another. Poor care, poor customer service, etc. I no longer feel that they give my animals the love and care that a vet should. I’ve already placed my complaints with the corporate office which only goes back to the hospital itself so no real change happens because they don’t think they do anything wrong. There’s no point in complaining, it won’t change and falls on deaf ears.

May 30, 2023

Banfield Pet Hospital, I don't always feel they give my dog the best care. They are part of a cooperation. And that's not always a good thing! I'm not happy on how the banfield insurance plan is set up either My dog is 13, and has a tumor, and I feel that they gave up on her because of her age. also if they had removed it, when it was small, we would not be in this situation, or writing this review.

Jul 7, 2022

Great Puppy Plan, friendly staff, overall always a good experience. Strongly recommend Banfield for your pet's medical needs👍

Dec 2, 2022