Pet's Friend Animal Clinic

My dog had an emergent health concern. I called and they saw my pet the same day. Dr, Davidson was thorough, gave me all scenarios and possible outcomes before seeing my pet. Fortunately, the procedure went well, and we were in and out within the hour. Everyone was super nice! Thank you so much!

posted: 12/21/2025

Reply to the owner: If you think "limited touching" was the best you can do, you should just suggest the client to leave, instead of rushing the exam and charge 100 dollars anyway. I don't think it is fair to ask us pay another 70 dollars to finish whatever should be covered in the "unfinished" exam. It just does not make sense. ------------------------------------------------------------------------------------------------------- I’ve been taking my cats to this clinic for several years. I have to decide to look for another clinic after a very disappointing experience. We had very good experiences with Dr. Wang who is very caring and professional. Our cat is shy and nervous, so we were advised to drug her before the visit. We tried our best to do it to make the process easier. When there were times we couldn’t do it, Dr Wang was always very patient and keep her high standard of the exam. Last appointment, we were assigned to a different doctor. We couldn’t drug our cat because we ran out of medicine. The doctor seemed scared and decided to rush the exam with limited touching of our cat. The doctor said she was recently attacked by another cat and I feel sorry for her. But, our cat does not have any behavioral issue and never attacked anyone. She is a senior cat, we bring her to the clinic not just for weighing, we expect at least some grabbing to flag out some early issues if there is any. The doctor could have ask us to revisit in another time instead of rush the exam. The clinic could have explicitly tell us “no drug your cat, no visit”. Then, we would just reschedule when we found we ran out of medicine. We did not know we have to drug our cat for a full service. We thought it was just recommended. Is there a policy like that? The clinic could have invite us back to finish the exam after we complained. Instead, they asked us to pay another 70 dollars to schedule another visit, given that we already paid 100 dollars for the “limited touching exam”. It seems to me that the clinic does not care their client at all. During the conversation with the office manager, he agreed that the exam was limited. But, all he could do was bring us back for another visit and charge another 70, cause he wanted to be fair to their staff. To be honest, I think the clinic should pay this 70, not the staff, nor the client. We don’t need any refund. We just want a full service or just finish where we were left off. It doesn’t make sense to pay another 70.

posted: 11/05/2025

I've been bringing my dog, Jax, here for about a year, and he has received excellent care from Dr. Koski and Dr. Hsieh. They've been thorough, compassionate, and has helped manage his many health conditions well. That said, I had a very disappointing experience with the clinic's customer service. An important email regarding Jax's Cushing's treatment was handled by a staff member, Laurie, whose response was unprofessional and difficult to follow. It was a single run-on sentence, dismissive in tone, and left out critical details about how to safely start a prescription medication that requires monitoring. She casually told me to just order a brand new medication for Cushings without any explanation or confirming if he needs testing done before getting on a lifelong medication. For a reputable veterinary clinic, I expect clear, professional, and safe communication, especially when it comes to complex medical care for a dog that has many medical complications and is on numerous medications. Jax goes to only the most reputable vets for his complex needs and I've never had such an unprofessional message sent to me from a veterinary medical clinic in my 20+ years of owning animals. I don’t think any client would like to receive this type of email from a professional medical establishment. I value the veterinary team, but the lack of professionalism in communication from support staff leaves me uneasy. I hope the clinic addresses this, because our pets deserve the highest standard of care across the entire team, not just from the doctors. Had it not been for this interaction, I would have easily giving this vet clinic 4 stars.

posted: 09/18/2025

The most amazing experience! My dog is a basket case at the vet. Has to be muzzled, and still yelps and won’t let anyone touch her. Dr Koski is a miracle worker! She had so much patience and caring. She was able to figure out the best approach to get my dog to allow her to pet her, get her heart listened to, and then sedate her so she could be worked on. Our former vet wouldn’t take the time to try to help her. We are so grateful! In addition to the care received today, and in the past for our other non problematic dog, the office staff and vet techs are amazing! Great communication, and just nice to work with. Five stars is not a high enough rating!

posted: 09/16/2025

I can not say enough good things about this clinic, their staff and the care we have received. We have 3 cats, 2 of which have had some health concerns over the years. With our previous vet we felt things were not being addressed appropriately. We ultimately tested out Pet's Friend Animal Clinic with one of our cats, to see if getting a second opinion on ongoing care would make a difference. It did, almost immediately. I knew after our first visit that we would be transitioning our other 2 cats over to Pets Friend Animal Clinic. We have now had all 3 with Pets Friend Animal Clinic for nearly 2 years. 1 of our cats has had multiple blockages and had a PU surgery a few years ago. Another has had challenges with his weight, most of his life, as well as needing regular checks on his mouth as he has had a few tooth resorptions. They aren't an easy bunch and we do our best to ensure they are getting the care they need to live a long and happy life. We have found all of the Veterinarians at the clinic to be very thorough and attentive to all of their needs. Cost aligns with what we see at most other places. We have mostly worked with Dr. Smith and have loved it. She is so attentive to their needs, we feel like we have really been able to build a relationship with her about their care. One thing we have always hated with other Vet's is feeling like we are starting from ground zero at each visit. Reminding them of all we do and all of their challenges. But Dr. Smith really has taken the time to get to know our boys and it goes a long way to getting them the care they need.

posted: 08/27/2025