Banfield Pet Hospital

Izzy girl is a on a wellness plan here since she is a senior dog. Great staff and customer service and thorough on check ups. Been coming here for years.

posted: 09/10/2025

The team at Silver Creek were very thoughtful and sincere. Missy showed great customer service at the front desk answering all our questions and getting us set up for our visit. Dr. Choi was lovely as ever with her great expertise and caring nature. I missed the name of the technician for Diesel’s appointment but she showed Diesel so much love to help ease him through the appointment, which is not easy with a 100lb dog. I’m so grateful he was in their wonderful hands.

posted: 09/14/2024

I’ve been bringing my cat, Umi, to Banfield San Jose Silver Creek for 2+ years, and I couldn’t be more grateful for the outstanding care we’ve received. The entire veterinary team is always friendly, caring, attentive, and quick to help whenever Umi needs anything. They consistently prioritize her health and offer thoughtful solutions for every concern. Umi’s spay procedure was handled smoothly, and she recovered very quickly thanks to their excellent care. The staff is also incredibly accommodating—when Umi was especially nervous, they allowed me to stay with her during regular tests, which made a big difference for both of us. Overall, Banfield Silver Creek is by far the best vet clinic I’ve experienced. I highly recommend them to anyone looking for compassionate, professional veterinary care!

posted: 08/04/2025

Iris had been an indoor-only 6-year old cat until we moved into a place with a backyard. We let her out sometimes to watch the squirrels. We didn't realize there were aggressive neighborhood cats until a tom cat got into a fight with Iris and ran off as soon as we stepped outside. I know this is our fault for letting her out, but I am severely disappointed in how her care was handled at Banfield. Iris had redness on her bottom from what I assume was attempted forced copulation and was squinting her left eye. My normal vet didn't pick up, so I called Banfield on Capital. I brought her in the day after the fight (Nov 1) and explicitly told them she had been in a fight and to inspect for injuries. They took her for a drop-off appointment, deemed her aggressive, sent her home with gabapentin, and scheduled a follow-up 3 weeks out. She was a 7 lb cat who had just been in a fight and needed someone to give her thorough, objective attention and a careful examination. Three weeks later (Nov 22), Iris was eating and moving more, an improvement from right after the fight. I had observed a scratch on her cheek after fur fell off (why did the vet miss this?) and tufts of fur falling off from what looked like scabs. I mentioned this to the receptionist. They cleared her for vaccinations even though she had lost more than 10% of her body weight in less than a month and didn't take her temperature. No one verbally communicated any of this to me. They sent us home and said she only growled a little… Four days later, the day before Thanksgiving, a huge piece of fur fell off Iris's hip. I now believe this was a cat bite the previous vets at Capital Banfield had missed. Capital Banfield had no openings until Sunday even when I explained what happened, so I scheduled an earlier appointment at Almaden Banfield. The Capital Banfield receptionist did not advise me to go to an emergency vet despite me telling them about the wound that had been revealed and vomiting. She instead tried to schedule me for an appointment in two days. My poor sweet Iris passed away alone waiting for care at Almaden Banfield on 11/29 (went here for an earlier appointment). She had just seen a Capital vet on 11/22 who gave no indication I should be worried. I wish I had picked a different vet clinic -- one that does thorough exams, that doesn't dismiss every difficult pet as AGGRESSIVE even though she was JUST in a cat fight and ONLY 7 pounds. They didn't find the scratch on her cheek. They FAILED to find a devastating cat bite that I believe caused the infection that took her from us. I didn't notice the bite either until her fur fell off, but I didn't train for this or get paid for this. I would have stayed home if I thought I could do better. I trusted them. And now our family is grieving the loss of a fur baby for the first time right after Thanksgiving, a time meant to be filled with cheer and love and warmth. I am NEVER trusting Banfield again. They might be fine for standard preventative care, but for anything requiring thorough, objective care, take your pet somewhere else. It will be one of the biggest regrets of my life trusting the vets here. I get the impression they are all about stacking appointments and profit and care takes the backseat. They tell you to drop off your pet probably to allow for flexibility in when/who sees your pet even though there seems to be gaps in communication, concerns, and coverage.

posted: 12/01/2025

I had a very unprofessional experience with a girl named Courtney on the corporate team after being a client of the last 6 years. I would recommend the Banfield locations but I would definitely express my concerns with the corporate aspect

posted: 12/17/2025