Banfield Pet Hospital

This place was really accommodating to the urgency that I had with my dog. They squeeze me in last minute when other band Fields were about two to a month week out and booked. The nurse who assisted me was very helpful bubbly and energetic which helped me keep my spirits up. So big thank you to her. Also they were a lot quicker than expected, and the doctor that called me was very informative and letting me know exactly what was going on.

posted: 08/05/2023

I love Banfield but just wish I didn't have to go all the way to San Jose to get care for my babies. I live in Sunnyvale and I enjoyed going to the one in Sunnyvale and Mountain View because it's close. The staff members at the San Jose location are great just a bit to far for me. I also wish that the monthly coverage plan covered more. Other than that Banfield is great thanks for caring for my babies.

posted: 06/15/2023

Took my cat for a full comprehensive exam, these type of exams usually take about 1/2 of the day to complete, even thou I was about 10 mins late, they still took my cat for his appointment. Team Banfield at Coleman, you all rock!!! 🤘🤘

posted: 08/24/2023

*** DO NOT ACCEPT 8AM APPOINTMENT *** Very inconsiderate practice of setting all drop off appointments for 8AM. Expect to waste a lot of time. Upon arrival 10 minutes before my appointment time of 8am I realized PetSmart Banfield Pet Hospital wasn't open until 9am. There was already a group of at least 10 people waiting outside with their pet. I noticed a sign in front of the door directing me to call in if my appointment was before 9. Called in and was placed on hold for at least 5-7 minutes. When they finally answered they asked some basic questions and said they'd be out to get my dog asap. I was left out front with the mob of other people (group getting larger by the minute) while staff at turtle pace came out and took one pet at a time to be processed inside before returning for the next pet. My dog finally was taken in at 8:15 am. It is clear to me why Banfield made the choice to have all pets as early as possible. They are trying to insure they always have a pet for their vet(s) to work on and there is nolever any down time. Basically they're controlling labor cost at the expense of their client's time. I recommend to fellow patrons try avoiding 8am drop-off as you'll be stuck wasting your morning. This is the most inefficient method obviously put in place without thought of their client's time. Perhaps try to have Banfield schedule you at 9am after they've processed the multitude of 8am droloffs or perhaps avoid this place altogether opting for a company that cares about customer service. I recommend to Banfield, please consider staggering appointments so your clients aren't standing around outside while your staff struggles to process all of the morning clients that arrived all at one time. I think staggering appointments would streamline the process both both for the workers and the clients and eliminate the chance of a client having to sit outside waiting 25-30 minutes after their scheduled appointment time.

posted: 06/14/2022

Convenient inside a PetSmart. Next door is the groomers. One stop shop.

posted: 09/20/2023