Banfield Pet Hospital

3.6 (67 reviews)
1225 Industrial Rd, San Carlos, CA 94070, USA

Hours

Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 7:00 PM Wednesday 8:00 AM – 7:00 PM Thursday 8:00 AM – 7:00 PM Friday 8:00 AM – 7:00 PM Saturday 8:00 AM – 7:00 PM Sunday 9:00 AM – 6:00 PM

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,228
4.9 Embrace 19,973
4.9 Fetch 5,918
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,371
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,234
4.8 Nationwide 25,705
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,347
4.8 Prudent Pet 2,867
4.7 Pumpkin 3,545
4.6 Spot 11,586
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

Explore Topics

Reviews from Google

3.6

67 reviews

I really should give this place ZERO stars. Trying to make an appointment is a living nightmare. I don’t know if I should continue to pay insurance for my cat here anymore. When you try to book online it says “please check on X date” I do and guess what there are NO available appointments. I tried calling and no one picks up the phone. The mail box is full so you can’t leave a message. Like why do I even bother? Please do yourself a favor and find a local veterinary office or find insurance somewhere else this place is not it.

Sep 19, 2022

Calling to request an appointment; no answer. Automated message says they're closed even though their posted hours claim they're open. Can't even leave a voicemail because voicemail box is full. Is this a joke? We owners care a lot about our pets and pay a lot for the Banfield care plan, but it's seriously useless. You can't get care (or even reach a person!) when you need it. Oh and then even when you get an appointment, they won't let you come back with your pet (which they claim is a COVID protocol but somehow every other vet has been able to drop that protocol), and they'll hold your pet for waaaaaaay longer than is necessary to do the basic examination they're supposed to be doing -- like HOURS longer -- it's just a way of increasing profits by warehousing all the pets back there without regard to the pet's experience, and keeping the pesky owners out so there's no accountability. I’m so so frustrated by the nonexistent care here.

Sep 30, 2022

I have called 3 times to be put on hold for 20 minutes and then forwarded to a voicemail, only to never receive a call back. I then drove to the location only to have them make me wait 15 minutes to address me. My dog was having a medical emergency and they told me that they couldn't get me in for 3 weeks and that I should just put a cone on him and be patient. I took him to Sage and they provided excellent care. If I had listened to Banfield, my dog would be blind. Been trying to get a follow up visit to develop a long term care plan and get my long overdue comprehensive exam that I scheduled with them in person, only to find out they never actually scheduled my visit. I will be requesting a refund for this year's payments since they won't actually see my pet or make any future accomodations either. Go literally anywhere but here. You could probably get better help from a stranger at a dog park.

Dec 14, 2021

Who knew a simple worm prevention and checkup would take 3 + hours? When I made an appointment, no one told me I will have to wait that long. I especially told the staff my cat has separation anxiety and I do not want her to be by herself for too long. They said they understand and recommended an afternoon slot for her. Still, it took 3 hours that’s way longer than I anticipated for worm medication. You can at least call and tell me to come later the day or to reschedule instead. Nope and they simply don’t care. Never coming here again.

Sep 4, 2021

I live in Georgia, and someone used my credit card info to subscribe to get vet services in San Carlos. I’ve called this business to ask them to end this subscription and stop charging my card, but Banfield has very passionately refused to end this subscription.

Jan 29, 2023