Banfield Pet Hospital

I really should give this place ZERO stars. Trying to make an appointment is a living nightmare. I don’t know if I should continue to pay insurance for my cat here anymore. When you try to book online it says “please check on X date” I do and guess what there are NO available appointments. I tried calling and no one picks up the phone. The mail box is full so you can’t leave a message. Like why do I even bother? Please do yourself a favor and find a local veterinary office or find insurance somewhere else this place is not it.

posted: 09/19/2022

Calling to request an appointment; no answer. Automated message says they're closed even though their posted hours claim they're open. Can't even leave a voicemail because voicemail box is full. Is this a joke? We owners care a lot about our pets and pay a lot for the Banfield care plan, but it's seriously useless. You can't get care (or even reach a person!) when you need it. Oh and then even when you get an appointment, they won't let you come back with your pet (which they claim is a COVID protocol but somehow every other vet has been able to drop that protocol), and they'll hold your pet for waaaaaaay longer than is necessary to do the basic examination they're supposed to be doing -- like HOURS longer -- it's just a way of increasing profits by warehousing all the pets back there without regard to the pet's experience, and keeping the pesky owners out so there's no accountability. I’m so so frustrated by the nonexistent care here.

posted: 09/30/2022

I have called 3 times to be put on hold for 20 minutes and then forwarded to a voicemail, only to never receive a call back. I then drove to the location only to have them make me wait 15 minutes to address me. My dog was having a medical emergency and they told me that they couldn't get me in for 3 weeks and that I should just put a cone on him and be patient. I took him to Sage and they provided excellent care. If I had listened to Banfield, my dog would be blind. Been trying to get a follow up visit to develop a long term care plan and get my long overdue comprehensive exam that I scheduled with them in person, only to find out they never actually scheduled my visit. I will be requesting a refund for this year's payments since they won't actually see my pet or make any future accomodations either. Go literally anywhere but here. You could probably get better help from a stranger at a dog park.

posted: 12/14/2021

Who knew a simple worm prevention and checkup would take 3 + hours? When I made an appointment, no one told me I will have to wait that long. I especially told the staff my cat has separation anxiety and I do not want her to be by herself for too long. They said they understand and recommended an afternoon slot for her. Still, it took 3 hours that’s way longer than I anticipated for worm medication. You can at least call and tell me to come later the day or to reschedule instead. Nope and they simply don’t care. Never coming here again.

posted: 09/04/2021

I live in Georgia, and someone used my credit card info to subscribe to get vet services in San Carlos. I’ve called this business to ask them to end this subscription and stop charging my card, but Banfield has very passionately refused to end this subscription.

posted: 01/29/2023