Rancho West Animal Hospital

We have been coming here since they opened. Always had a good relationship with Dr. Stiles. Until today. My wife left a poor review based on an experience that we had, and the office manager spoke to me regarding it. I explained where the feeling came from, and she claimed to still want our business. We brought our senior cat in to see Dr. Stiles regarding some labored breathing and weight loss. No issues during the first portion of the meeting, explaining we should do some bloodwork. We agreed to the $225 bloodwork and urine panel. After completing the test, she came into the room to tell us that our cat is dying of what is likely cancer and doesn't have much time and should likely be put down to prevent extra suffering. In the same 5 minute conversation, she felt it was appropriate to confront my wife and I about the review. In the same conversation that she just let us know our cat is dying! How insensitive can a person get? In one sentence, claim to not be in it for the money, but allow us to come in, spend $300, and then tell us that she's uncomfortable seeing us in the office! If she was not happy with the review, the time to discuss it with us is not when telling us our cat is dying. We will never be back and I don't recommend any person come here. I refuse to support a vet who is that insensitive because clearly she only cares about how she feels and not how the families of the animals she sees feel.

posted: 09/18/2023

Awesome Veterinarian. She waited for us at closing time to help us say a beautiful goodbye to our 15 year old 3.5# Yorkie. She started having a seizure and didn't stop. They are awesome there.

posted: 06/16/2023

Phenomenal! Excellent service, great staff. Our cats have seen both Dr Stiles and Dr Smith and they are both extremely knowledgeable, friendly and caring. We would definitely recommend Rancho West Animal Hospital.

posted: 06/29/2023

A few months ago the staff at Rancho West Animal Hospital, specifically Dr. Stiles, was recommended by my local animal clinic to treat my partners dog. After our initial visit, I could see why. The staff here are top notch, very polite and professional. And Dr. Stiles is incredibly knowledgeable, kind and compassionate. In Jan 2022 my own senior pup, Kiba, was suddenly very sick by an unknown illness. I was able to see Dr. Stiles within days, and she broke the very difficult news that he had an aggressive form of cancer. With Dr. Stiles knowledge, we were able to make my pup comfortable and he came home with me. The medicine helped him tremendously! He was active again, eating more and even his usual vocal and playful self. I was able to enjoy 6 more beautiful weeks with him, more time than I thought we had until he took a turn for the worse. I brought him back to see Dr. Stiles and his condition had worsened despite how hard he fought for me. And on 3/11 my beautiful pup crossed the rainbow bridge surrounded by the family that loves him. So thank you to the staff and to Dr. Stiles at Rancho West Animal Hospital. For taking care of my Kiba, and for the beautiful card I received in the mail a couple weeks later. My family and I appreciate everything you did for him, and for me.

posted: 04/12/2022

The staff is really nice and the Dr. is very nice and attentive. Place is really nice and clean inside. Pricing for vaccinations is very affordable. I would definitely recommend this pet clinic to anyone looking for a new clinic

posted: 05/20/2023