Napa River Pet Hospital

The staff and doctors here took care of my dog for shots and annual check up. No complaints at all. I recommend brushing teeth, getting pet insurance and feeding quality food to your pets.

posted: 05/31/2023

Inconsiderate with client’s time and pet’s wellbeing. I made an appointment (prepaid) as my dog was limping. The doctor suggested we took an X-ray to check for any broken bones. To my surprise, they didn’t have time to do the X-ray, even though I had an appointment and the clinic was visibly empty, so they insisted they had to keep the dog for the day ($45), may I stay with my dog while he waits? -no! May I take him home and bring him back when you are ready? -no! So I leave, my dog is nervous and crying. 2.5 hours later, no news, I call, no reply, leave a message, no reply; I come over to check on him, -the person in admin was obviously irritated by my visit, I ask her to please check my dog, she says he’s not ready and I can’t wait over there, I must leave and they will let me know when he’s ready. I leave. 2 minutes later the doctor calls, the dog is ready. Whatever. Thanks for wasting my time and patience.

posted: 04/09/2023

Dr Moody is great, the staff not so much. I agree that you need to do your due diligence when signing anything at the desk. Or they preform procedures you did not authorize. I won’t be going back. Also pay with a card or check, as they do not know how to count change.

posted: 04/28/2023

My beloved little cat Colin was at the end of his journey, Dr Moody and all the staff were so patient and kind with all my questions and were so compassionate. I cannot thank them enough for the care they gave my boy.

posted: 04/14/2023

Please do your due diligence in checking pricing and charges. The front desk will not. I have never had issue with Dr. Moody's care. He was very helpful with our dog. The front desk has twice overcharged me for boarding- logging my dog as a medium instead of small. Additionally, when I picked my dog up today from boarding she had not received the grooming I had prepaid for - on top of them not relaying to the Dr. that I had requested a culture for a previous UTI. After doing the math for them and breaking down the inconsistencies in prices, things were finally resolved. I expect that if I'm leaving my animal with someone that they do not drop the ball that hard.

posted: 12/21/2022