Banfield Pet Hospital

This location is by far the best! The staff Dr Meng Jeff, Autum and everyone are so caring and very compassionate when it comes to our pets. They helped me with the passing of my baby recently and totally understand my pain. I thank them all for taking good care of my baby Gio these past 11 years. Thank you team and I will forever be thankful for all the kindness and care you all gave to Gio

posted: 10/01/2025

*Edit to add- it's been over 2 weeks since reaching out per the directions below with no response. It appears this auto reply message is just an tool to look like the customer service team is engaging customers.* I typically have a good experience at this location, so they get a second star but this experience made me lose trust in this team. My dog is a long standing patient and medically complex. She was given a new medication and had a severe reaction resulting in an expensive emergency vet visit. We did not receive any written guidance about the new medication and what to look for if she reacted poorly. The next day Kim called to inform us that we were definitely told about the chance of allergic reaction, although my husband states the the nurse interacted with him very little and he wasn't told about this type of severe side effect. Kim was also combative with me when I informed her the name of the medication was omitted from my view of the medical visit summary, so I had to hunt for what she was given to tell the ER vet. She told me I should just call to get the records, but this emergency happened after hours and I could not have done that. I strongly recommend banfield select another associate to do these type of "smooth over" calls for people who have had a poor experience, I was prepared to let it go but the eagerness to absolve themselves of any blame is salt in the wound and I will go to another location to get care I can trust. A little apologizing and compassion goes a long way for people who have been banfield customers for almost 8 years.

posted: 11/01/2025

Dr. Kirk and her staff were all very unprofessional and rude. We have been to other Banfield locations and have had great experiences. This time we felt that no one wanted to truly help us. As soon as we get to our room for our dog to be seen the vet assistant rushing us and didn’t even introduce herself. Our dog is usually very friendly towards everybody but gave a small growl at this woman. It seemed that this woman didn’t even like animals based off of her attitude. Very rude and very unprofessional.

posted: 07/18/2025

It seemed like every aspect of the visit was an opportunity to upcharge me for everything. Even at the end I was suggested a food for uti issues. I said sure if you have samples. No, $8 per small can. $3 at Petsmart. $850 total for the visit, if I wanted more answers extras would have put it over $1,000.

posted: 09/15/2025

Took my cat there , she was severely ill ....she stayed there for 4 hours and they did absolutely nothing to help her. These people are suppose to be trained professionals. They said my cat would not let them touch her. They told me it was her teeth when I just got her teeth cleaned 6 months ago with no issues. After I brought her home by the grace of God she was feeling better with still no clue to why she was so sick. I will no longer be taking her there and looking into other health insurance for my fur baby. This was a wake up call for me.

posted: 07/22/2025