Chester Valley Veterinary Hospital

Alaric- needed to get some blood work drawn and a dental exam…well he’s a big scaredy-cat..stuck in a Rottweiler body. Ayra- was there for her OFA X-rays..she absolutely loves the staff at the clinic.

posted: 04/17/2023

I had one of the best experiences with this office today. My dog became sick over the weekend. I called first thing this morning when they opened and they were able to fit me in. I did not feel like I was an inconvenience. The lady I spoke with was super nice. I believe her name was Erin. Once we showed up for our visit we waited not even 5 min in the waiting area. Katie was our vet tech today. She was super sweet, she explained everything before hand. I had concerns about cost. She told me the prices before anything was done. The Dr was awesome she listened to all my concerns and worked with me on a treatment plan for my dog. Before checking out Katie went above and beyond explaining all the prices of all the medications. Thank you for making today such a breeze for me!

posted: 04/03/2023

They really cared about my new rescued cat Peter, who came to me with many problems. He’s now on the road to recovery. They care about all my animals.

posted: 03/30/2023

The first time I took my dog here, it was a wonderful pleasant experience. Unfortunately I cannot say the same this time around! I called due to my dog eating something a week ago, they notified me that they were closed for the day so I took her to PET ER. Pet ER had me waiting in the car for 11 hours with my dog until she was finally seen. Mind you I am almost 9 months pregnant so you can imagine how uncomfortable and hungry I was sitting there. My dog was finally seen and everything seemed fine with her. This was a little over a week ago and she STILL has diarrhea. I called Chester valley and they just kept saying I was on the waiting list, which I was fine with, spoke to Dana who was very polite and patient with me. I just called them (Britney picked up) to get an update and maybe some advice because every other vet is booked or not taking walk ins and was explaining the situation when I was RUDELY interrupted MID-SENTENCE, given attitude and then HUNG UP ON when I tried to finish my sentence. COMPLETELY UNPROFESSIONAL. I called back to try to speak to a manager and she even claimed that I was “verbally abusive to her” NEVER once did I raise my voice or talk down to her. I even initially apologized for calling so much during the week and TRIED to explain I was just worried about my dog. Never have I been treated so rudely before. Updating my review: about a day or two later we were called that they had a spot for us, we went in to make sure our girl was okay and the staff that did take care of us were very kind and patient with us and they took good care of our girl, quickly. So I am updating my rating for that reason ☺️

posted: 10/01/2022

I’ve been bringing my dog here since I got him earlier this year. I have no complaints about the well puppy services. Today I brought my dog in because he’s been sick for the last several days. They took such great care of us! The vet spent lots of time with us to discuss treatment options and benefits of potentially doing diagnostic testing but was not pushing one way or the other and being very mindful of the costs associated. They doted on my dog and I felt confident with the treatment plan. I felt I paid a fair price for the services. Yes I did have to wait a while for the walk in services but they have communicated with us reasons for the wait (bad staffing across the country) and are actively trying to improve the process. I was able to wait for most of the time in the comfort of my home and then they contacted me about an hour before they were able to see us. I’m so thankful that I was able to use the walk in service rather than the expense of a local pet ER. And by doing the walk in visits I was able to be seen next day and not wait several days or weeks. Thanks for all your hard work!

posted: 09/03/2021