Trupanion | Pet Insurance Review

4.8

out of 5

Number of reviews 63,001

Pets can be full of surprises-so their insurance coverage shouldn’t be. That’s why Trupanion is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1 Based on a November 2020 internal study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. * Terms and Conditions apply. Policy details vary by state, please review your states policy for full coverage details. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products. Source: Survey commissioned by dvm360, from April 19-June 9, 2022
1

out of 5

POSTED: | BY: J L

Greed

Do not trust these people. My dog is 2 and we got her Trupanion policy right after we got her when she was about 8 months old. After the first year, her premiums went from about $60 to $83. Just got an email about increases in our deductible in what will be our 3rd year with Trupanion, and they are increasing from $83 to $115 per month. Almost a 100% increase in 2 years and we've barely used it at all. She's gotten medications a few times when she had kennel cough but that's it. They also don't cover most routine stuff. They claim the increases are due to rising vet costs, and sure, vet costs have increased in the past few years, but nowhere near 100%. They are liars. They also increased they're company profits by several times in the last 2 years. So it seems like my rising deductible is more because they are greedy and chasing larger and larger profits. Avoid these people.
2

out of 5

POSTED: | BY: Denise Morel

Extremely overpriced for benefit…

Extremely overpriced for benefit received. Just getting $238 back on a $1500 bill. Why should I bother paying $56/mo, $670/yr? If my medical insurance paid like this. I'd be bankrupt.
1

out of 5

POSTED: | BY: Yury

To all potential or current…

To all potential or current subscribers. I have recommendation from my vet regarding dental work on my dog. Unfortunately, due to family issue (death of the spouse) I could not do this work within 3 months like it stated in the policy. So, the estimate of $1800 dollars will not be covered at all because of time violation. I asked customer manager of any possible exception and the answer was no. Three months is a three months. I want everybody knows that Trupanion wants your your money only. No mercy, no possible help. Be aware of this.
5

out of 5

POSTED: | BY: Claire

The woman I spoke to when I called to…

The woman I spoke to when I called to inquire whether Riley's allergy meds would be covered was very nice and helpful. The website is very easy - I uploaded the invoices and I got a response back the next day. I used Trupanion with my last dog too and have been very happy with it.
1

out of 5

POSTED: | BY: Jill Collins

I think the ceo of trupanion needs to pay attention! Cause he's in bed with these people!

This is the worst company. I am leaving at the end of the month BEFORE you get to increase all of my pets premiums! God for bid I use them! And you give the bs lie that you are being competitive! Bull shit! It's called, you are using it so now we are increasing your premiums! Oh and let's not forget, the stunt you just pulled on my 4 yr old Rottweiler! You have only approved 1 claim for her do far and now I attempt to make a claim saying she is having frequent uti's and you say its a preexisting condition! I don't think so! She was literally seen for it once before! Why have insurance if you can't use it! Oh and you want me to send you referrals! He'll no! I'm going on Facebook and screaming from the rooftop how scammy this company is! Never ever will I use this company EVER AGAIN!

Monthly Cost

Your monthly premium is determined by multiple factors including your pet’s species, gender, breed, age, zip code, and the deductible amount you choose if your policy allows.

Coverage

Depending on your plan, Trupanion will reimburse up to 100% of all eligible expenses. Trupanion covers an extensive list of all new, unexpected accidents and illnesses. They will never limit the number of claims you can submit each year or for a specific condition. You can count on Trupanion year after year for some of the best and comprehensive coverage for your pet.

Some examples of what they cover are hereditary, congenital, and chronic conditions, diagnostic tests, emergency care, prescribed medications and supplements, and more.

There are three additional riders to give you even more coverage, if not already included in your states core plan: Recovery and complementary Care, Pet Owner Assistance, and Breeding.

Payout Limits

The Trupanion policy* has no payout limits, so whether your pet needs one quick visit or a lifetime of care, your coverage won’t quit.
That can mean a big difference if your pet develops a chronic condition requiring extended care like allergies, diabetes, or even cancer.

Deductible

If your Trupanion policy has a deductible, you can customize it to fit your budget. You can choose from $50 to $1,000 in increments of $5, or choose to have no deductible at all. Trupanion deductibles are per-condition and good for the life of your pet. That means no annual resets-once a deductible is met, you never have to pay the deductible for that condition again.

Age Limits

All new pets can enroll from birth until their 14th birthday. Once your pet is enrolled, they can be enrolled for life

Waiting Period

Waiting periods vary by state. Please see your states policy for full coverage details.
However, other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:

  • Examination fees
  • Wellness and preventive care
  • Elective, or cosmetic procedures
  • Sales tax, where applicable

Like many other pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!

* Terms and Conditions apply. Coverage may vary by state. Not all veterinarians accept direct payment. Ask your veterinarian about Trupanion Vet Direct Pay.
Underwritten in Canada by Omega General Insurance Company and GPIC Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Please visit AmericanPetInsurance.com to review all available pet health insurance products.

Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.

We’re committed to sharing industry data, supporting animal welfare organizations, and working with federal and state regulators to help more pets get better care.

Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:

  • 24/7/365 Member Support—yes, even on holidays
  • 20+ years of experience
  • Nearly $2 Billion paid in claims
  • Over 800,000 pets protected
  • Unlimited Payouts
  • The only provider that can pay your veterinarian directly at checkout*
  • Accepted everywhere in the USA, Canada, Puerto Rico, and Australia

* At participating hospitals

Get a quote today

Leave a review