Vetco Total Care

Terrible service. I booked an appointment online as instructed and called ahead to confirm that my dog would receive his vaccination. On the phone, they immediately dismissed my appointment, claiming the online system was wrong and refusing to honor it. Instead, they said I’d have to wait another week and a half for an appointment. When I asked to speak with a manager, I was only put through to a vet tech named Sebastian. He stated that his boss, Jamie Coswell, was not available to come to the phone. The store manager, Bill, was supposedly in a meeting and was mot available either. To verify their claim, I called corporate and other stores, who confirmed that the excuse I was given was nonsense. They were very rude, dismissive, and a completely Unprofessional. I expect far better service when it comes to my pet’s care.

Very irresponsible. Both times I have been here to take my 2 dogs, 1st time they didn't answer all my questions just because my English is not very good. 2nd time they wouldn't even see our SICK PUPPY. We live 1 hour 30 minutes from here. Is the only vetco we have nearby. We PAY for the VITAL CARE for the puppies. We care about them, but it looks like this location doesn't care about their patients. I think it is very irresponsible and cruel that they wouldnt make accomodations on the same day EVEN when online there is the possibility to do so. I made an appointment at 11 then and the lady in front desk told me that online was "messed up" and is not the same as in the store, which I think personally is a THEM problem, not ME problem when I have a puppy that is actively sick Im losing time at work because I made and appointment upfront to avoid this. There should be a better management for this situations.

I made our first appointment easily same day. The people were all super helpful and nice! .icetro gorlt along well with everyone who handled him. This old boy was very happy with his care. The Vet took her time chatting with us about his condition and any next steps. Highly recommend.

I cannot express how wonderful Petco is on Cleveland Ave, Ft Myers. From the receptionist Anjelica (excellent customer service) to the caring & kind Vet Technicians Valerie & the awesome manager Jainice. I was very distraught worrying about my sick cat Coco, Not only did they take excellent care of her they put me at ease as well. I highly recommend taking your pet to Petco for loving caring treatment. They are very reasonable as well. Thanks to all the staff. I so appreciate everything you do for me and my Coco!!

If you love your pet STAY AWAY from this clinic! Customer service from "A" (name withheld) doesn't even deserve 1 star. They blatantly ignore the notes in the pet's chart and make up their own policies and fees. "We're not hurting for money and don't need your business" was a direct quote when presented with the facts that they were overbilling and ignoring the medical notes. My next call will be to the Florida Board of Vet Medicine. This office should be shut down.