VCA Wiles Road Animal Hospital

Racist! From desk representative on 6/12/26: “And her exact quotes were maybe you should go to a lower income vet clinic that can see your dog to refill his prescription”. This location refused to just refill a prescription that was already on file with the company. The only vet there is overwhelmed and underpaid. Did not even get through the door. They are rude just like the Coral Springs location and did not want our business because their crumby business designs and horrendous customer service was highlighted (check Coral Springs location for review). This company is an unproductive, toxic, and absolutely not worthy of caring for your animals. Go to local alternatives and save yourself time and a headache. Short staffed means you won’t get an appointment until late July anyway. Avoid this place AT ALL COSTS. Money hungry business who do not care about the animals, only your WALLET and the dreaded and inescapable Care Plan. Staff was incredibly rude and refused to reveal the name of the office manager to my wife. This place will not be around in 5-10 years. Another business will take over this mess. Robyn, the hospital manager, from Sample Road, Coral Springs location has struck again and has banned us from going to other VCA location.

By far the worst customer service ever. I have paid for an entire year worth of services and have not received one service. It was convenient for the staff to fail to mention to me prior that it expires. But a week before it does they mention! Needless to say since then I have been expressing my concern of that and the fact that I have paid for a year and my dog needs his shot. Unfortunately I work far and need my husband to go with me as our dog is big. So I told her I can come Monday but that was not available. She told me the manager was out , then it changed to the manager the next day was out sick . I had to fall myself again following week after no call Friday and Saturday. Spoke to someone who did not say they were the manager but expressed everything to them And they said they were gonna call me back as they were going to see if they can extend the time to monday so my dog can get his shots monday! Again no call Friday and then monday comes around no call Monday! So i have to call. Its okay for them because they collected almost 1,000 dollars and did not provide service so easy win for them. This location needs serouis help between the lack of care for the clients lack of organization the fact that I had to call myself mutiple times. Horrible business practices, horrible customer service. Management needs to be replaced on top of it. Ive been in management for 9 years the run around I received was insane.

Iohana Niwa is completely incompetent. I wondered if attempting to see a different doctor would be worth my time but we had such a terrible experience that I don’t even want to bring my dog back! I will never bring any of my animals back here.

We've been bringing our pets to VCA for almost a decade now. They have a professional, knowledgeable and very caring staff. The facility is always neat and clean and surprisingly fresh with the amount of pets that go through there every day. The pet rooms are comfortable and allow you to see the doctor and discuss your pet in privacy. They've helped us with every ailment our pets have had over the years. They handle all of the yearly vaccinations for our cats and dogs. The prices are usually affordable and they accept Care Credit cards. They have a large selection of pet food for sale on premises. The decor is very cute and pet themed. It's always been a pleasure to visit VCA and we would highly recommend their services and care. The staff follows all social distancing guidelines. To access their facility parking you have to drive East past them on Wiles rd and make the next right to get into their parking aisle facing the right direction.

This place sucks after 30 min waiting on the examine room an old female vet came into the room telling me to keep my dog away from her and near me. Idk how can I vet be afraid of doing her job or how could she examine my dog without touching him. The rest of the staff was super nice and friendly