Banfield Pet Hospital

I have been a loyal client of this veterinary practice for approximately 18 years, which makes this experience especially disappointing. I arrived for my dog’s scheduled appointment only to be told that it had been canceled the night before. Unfortunately, I received no phone call, voicemail, text message, or email notifying me of the cancellation. As a result, I rearranged my schedule and made the trip unnecessarily. I was then offered the option to leave my dog for the entire day and pick them up later that evening. While that may work for some clients, it was not a reasonable solution for me, as I had already planned my day around the scheduled appointment time. What concerns me most is the lack of communication and consideration for clients’ time. Pet owners have work, family obligations, and other commitments, and clear communication should be a basic part of professional service. After nearly two decades as a client and paying monthly wellness plan fees for my pets, I expected a much higher level of professionalism and courtesy. I hope the clinic takes steps to improve its communication practices so other long-term clients do not have a similar experience.

I came to banfield with my 5 month old puppy (3 days old to us) we had an ear cleaning done to clear up his ear infection and the vets did not seem to be very easy with my dog or attentive. The assistant used a slip leash that got tighten as she pulled and she even asked to pick him up i said yes but she did not, just continued to pull him towards procedure room. He was given back to me afterwards with a cherry eye popping out, i immediately went back in and when i asked the doctor(Dr. Mike) about it he only told me how to provent it and surgery or eye drops would help(I already know this) Did not mention how or why it happened, could be stressed but if so I would like to know why. I also was not handed my paperwork i had to ask before the lady walked away from the desk (procedures and vaccines that were done) I wouldnt even continue to wait in the waiting room due to so much hair on the ground that my puppy accumulated on his body We paid over $500 We are now dealing with excess eye gunk as well! Not very happy... Also spoke with banfield corporate and they said contact Bradenton Banfield which is crazy! P.S- Apparently this place does not have a manager so be aware...Not even a regional manager?

I’m beyond frustrated with this location! I brought one of my dogs in for a potential UTI and was immediately given an upsell to X-rays, rushed blood/urine work, and other unnecessary medications/procedures. Despite having a wellness plan, I was told all of this would be out of pocket. When I asked why I even had the wellness plan, they changed the total. Despite taking my dogs to banfield locations for the past 5 years, it seems like they didn’t care to even check to see if we had a plan or not. Dropped her off at 8:30 and didn’t hear any updates until AFTER i had called asking for more information at around 3 in the afternoon. Was originally told there were no updates and the doctor hadn’t seen her yet, 30 minutes later I got a call saying she was ready to be picked up. When I arrived I was notified that they wanted to schedule a short check up in about two weeks, scheduled the appointment for 9:00 am no big deal. Fast forward two weeks, I drop my dog off again and clearly notified them I was ready to pick her up as soon as she was done. Again no updates all day. Called at 3 asking what was going on to be told that the doctor hadn’t even seen my dog yet because they were busy with other appointments. Called again at 4:30 and was told the could not get her to pee (7 hours after I had dropped her off), which is completely unbelievable considering that not only has she always gone pee whenever she’s let outside, but also that we brought her in for not being able to hold her pee. I was told it would be another hour and finally picked her up at 5:40, when I did pick her up she immediately peed twice right in front of the building. We will NEVER be going back to this location again. They lied to me about my dog, they held her all day long with no updates on two separate occasions, and will tried to upsell me on unnecessary extras before even seeing her, then attempted to charge me full price ignoring my wellness plan.

Milton had a horrible respiratory infection and he has fiv 😢. All the vets , Vet tech and front desk were amazing . Up front with prices . Help Milton with a chewy account . Milton is feeling better and starting his full recovery .

Charged me for a office visit when I had a coupon for free 1st visit for pet exam! Can't get anyone to call me back regarding this! My previous vet does not charge office visits for getting a allergy shot and that is what I was getting there at Banfield so not only did I get charged for the office visit I got charged for the allergy shot as well when I could have gotten that done for free at my normal vet, I was looking for a change in vet care however I think I'm going to stay where I am at there's no communication at all when there is a issue and I'm not liking that one bit they're fast to take your money which was not approved on my end!