Horrible Coverage with Pets Best
Do not waste your time with this company. I started my new puppy on this insurance at 5 months old and my first (3) claims were denied due to "pre-existing conditions". Each claim took over 1 month to even get an email back which was apologizing for the delay and they all just provided the same rejection response. After trying to file an appeal for the last claim I just received an email saying they are terminating my coverage the following day. Horrible response time, customer service and overall experience with PetsBest.
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I will probably gift Pet's Best Insurance for Christmas to my newest grand-dog's family
Without Pet's Best Insurance we would not have been able to afford treatment for our 11 year old mobility service dog--despite the years of dedicated service he has given us. We may have had to make an end of life decision last January when he was diagnosed with a brain tumor and was having seizures. Having insurance allowed for options to evaluate the situation and decide on treatment. Treatment has not been cheap (over $20k to date), but worth it when I see him enjoying life and initiating play with his newest cousin (a 1 year old very healthy lab). Filing claims is very easy and now it takes very little time before I am reimbursed. We went years without ever using the insurance, but it gave me peace of mind knowing that we could handle health issues if they arose.
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How great MetLife pet insurance is.
I researched a bunch of different pet insurances before deciding on MetLife. MetLife offered the best rate for the type of coverage I wanted for Finian, my 2 year old Irish Wolfhound. Any specific questions I had were answered in a phone call by knowledgeable,friendly, and caring people. It is extremely easy to submit a claim….just snap a picture of the invoice and your done. The claims are processed and reimbursement occurs in less than 30 days and (here’s the part I love) deposited directly into my checking account! My only complaint is they do not offer horse insurance.
- INSURER:
MetLife
- POSTED: 10/24/2024
- BY: Theresa
- BREED: Irish Wolfhound
- AGE OF PET: 0 - 3
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Never have a problem
Pets Best has been great for our Zoey. It is not cheap but I have never had a dispute with them or had any kind of problem at all. They live up to the policy contract and I can always get ahold of someone if needed. Claims take minutes to submit. I have checked out other companies and Pets Best is the absolutely best choice form my dog.
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MetLife Pet Insurance
I have three (3) fur babies all are insured with MetLife Pet, I cannot begin to explain their professionalism, understanding compassionate caring way they have for my babies. once a claim is submitted it is handled in a speedy manner, payment is also expediated in a fast easy way.
Please do not hesitate to join MetLife it is a wonderful organization that truly cares.
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excellent service
My young chhuahua need emergency treatment for ingesting something and this emergency hospital got him over his issues in less than 24 hours. Glad I had Met Life Pet insurance to cover most of the cost in a speedy, effective way
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Reimbursements take about a month
The coverage is good and filing a claim was fine. The upload tool is a little broken but you can work around it. My biggest complaint is that the reimbursement timeline is unreasonable, especially when the bills are high and you're running up your credit card waiting for the money to come through. A month is just too long. I moved from Spot and they processed claims super quickly—miss them and lesson learned for next pet.
- INSURER:
Pets Best
- POSTED: 10/23/2024
- BY: Jarica
- BREED: Other Mixed Breed
- AGE OF PET: 4 - 6
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Beware of Fetch Pet Insurance - Dishonest and Fraudulent
I had a terrible experience with Fetch Pet Insurance. They provided a specific deadline on their website for claim submission, which I followed exactly. After submitting, they turned around and claimed the actual deadline was the day after what they originally stated, resulting in my claim being denied. This feels like a deliberate scam to avoid paying out claims.
If you're considering pet insurance, avoid Fetch! They engage in dishonest practices and seem to mislead customers on purpose. Absolutely frustrating and untrustworthy. Do yourself a favor and look elsewhere.
- INSURER:
Fetch Canada
- POSTED: 10/22/2024
- BY: EMMA
- BREED: Other Mixed Breed
- AGE OF PET: 0 - 3
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coverage
Met life pays %90 and is very thorough. Reviews are rather slow, but they document the payments. and are fair. Vet bills are so very high so it's nice to have met Life on your side!
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Thankful for MetLife
I don't know what I would have done without our MetLife pet insurance. Our dog has had to have surgeries and therapy that would have put us in financial difficulties. MetLife has been wonderful through our entire ordeal. The claims process was simple and they never gave us any hassle. Reimbursement was quick and easy. I tell everyone at work about this amazing benefit!
- INSURER:
MetLife
- POSTED: 10/22/2024
- BY: Dawn
- BREED: Other Mixed Breed
- AGE OF PET: 4 - 6
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