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I was very happy with how my claim was handled. With a new puppy it's great to know I have help with his Vet bills. Your Wellness plan is just what I was looking for.

In the past 3 years since insuring our dogs with Embrace, we have submitted 2 claims. Both these claims were dealt with entirely to our satisfaction and I would sincerely recommend this insurance to other pet owners.

My dog got dog-attacked in Dog Park and sustained a laceration to his back leg couple weeks. We took him to the vet and they stitched him up on Saturday. I filed the claim on the next Monday, and then I got a confirmation email immediately. I was so surprised that they took a really short time to process the claim. I already received a reimbursement check from Healthy Paws yesterday. I greatly appreciate their fast services and their thoughtful e-mail. I highly recommended Healthy Paws Insurance.

Healthy Paws processed my claim quickly, easily, with no problems or red tape. They are always courteous and well-informed. You can tell the customer service reps take good notes because they are always up to date with a particular issue when you call or email. The follow-ups are a nice touch, too. We all have to deal with insurance - with our cars, homes, lives, etc. It's very reassuring to have found a company that sticks by their word, plain and simple. There were no surprises with our claim. We sent in our cat's sparse, prior medical history (vaccines and neutering) at the time of the accident, and had our vet forward the documents for the surgery they had to conduct on our cat. That's it! Within a couple weeks, I had my check. I would wholeheartedly recommend Healthy Paws based on my experience.

Embrace really demonstrates an understanding and caring for their animal clients! They handle claims so quickly and efficiently (characteristics that are rarely seen in either the animal or people insurance world). They are personable and appear truly interested in helping provide the best customer service. So glad that I insured our rescued puppy with Embrace the minute she came into our lives.

My 1.5 year old Shih Tzu/ Maltese mix Butters started of the day ok. Almost immediately after breakfast he vomited and started to seem more low energy than usual. Off to obedience training we went, when all of a sudden a noise I have never heard any living creature make came out of his throat. It was a gagging/coughing noise that I could not identify.Since he had vomited earlier that day I was concerned that he was having continued GI issues, so off to the vet we went. After a set of xrays, some sub Q fluids and medication we were about to leave when he vomited again! $250.00 later we were home. As the night progressed the gagging/coughing thing increased and I became extremely worried, so off to the ER we went. After another set of xrays and blood work he was diagnosed with Kennel Cough. After an additional $560.00 we were sent home with antibiotics. Being a new pet owner I wasn't sure what to do to help my fur baby feel better and I was a little in shock at the cost of care. I am very thankful that I made the decision to purchase pet insurance through Healthy Paws. They helped facilitate getting all the necessary paperwork from both the vet and ER to process my claim. The process was simple and in less then a week I had my reimbursement check. Its definitely the best investment I have made in a long time. Thank you Healthy Paws!

Thanks Embrace. I am very happy with the direct deposit option you offer. It is faster than having to wait for a check in the mail. Thanks for the quick response to my claims...

I'm very disappointed, I have had my two greyhounds insured with Healthy Paws for almost a year and I have never made a claim for either of them. I switched from Trupanion as they wanted to raise their rates by 33% each (again, never needed to make a claim with them). I was in contact with a Healthy Paws representative who indicated that they would typically only raise rates in the 5 - 7% range for each hound. That seemed reasonable. This week I received an email from Healthy Paws indicating that each dog would receive a rate increase of 14%. I am extremely disappointed with Healthy Paws

My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.

My Aussie had a bowel obstruction that required iV's and hospitalization. Did I mention this happened on Labor Day? Healthy Paws called me that day to help me & they paid my claim quickly. Also asked how Bailey was doing one week later. Bravo!