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Scarlet's claim
The ease to submit a claim and the timely reimbursement.
Insurer: MetLife
By: Jessica Towey
Very honest and very kind
Very honest and very kind
Insurer: Nationwide
By: customer
A new chapter for my fur baby!
I'm so excited to start my fur baby's health journey with a "true insurance". The process for obtaining coverage was less than 10 minutes! I can now say goodbye to Bansfield forever. Thank you Metlife!
Insurer: MetLife
By: Consuela Gowan
Good luck getting reimburments
When it comes to paying - they will use every excuse not to. Cleaning anal glands because my dog is scooting in pain - cosmetic procedure. Getting his ears cleaned because he has an ear infection - cosmetic procedure. In the meantime, they feel no qualms with tripling insurance costs.
Insurer: Pets Best
By: Alla Rozenberg
Great coverage, convenient app
Using the app make it super easy to file a claim and communications about the decision. On my most recent claim I was reimbursed next day!
Insurer: MetLife
By: Matthew
A trip to the emergency vet...
We had to go to the emergency vet b/c our dog was attacked by another dog in the neighborhood. We filed the claim and it was processed and completed in 3-4 days. I was very happy!
Insurer: Spot
By: ALA
the Claim process is quick and easy!
the Claim process is quick and easy!
Insurer: MetLife
By: JD
Franklin made it great
Franklin made it great. He spent time going over many different options for my puppy. I asked A LOT of questions. He patiently answered them all. Now I am satisfied with the options I picked for illness and injuries, and I still have 30 days to review and update my choices! I have used Nationwide (formerly VPI) for about 15 years, and having looked into other companies, I haven't found another as good.
Insurer: Nationwide
By: Lori Weise
Over 50% Premium Increase After 1 Year and No Reimbursements
I've had 2 dogs on Pumpkin plans for just shy of 1 year. At the time I received their renewal notice for the poicies, I had only filed one claim on one dog that did not exceed the deductible, and zero claims for the 2nd dog. Both dog's policy premiums were going up 53%. I find that ridiculous for the circumstances. They tried to ask me to stay with their generic copy/paste explination from AI Google about how industry costs are rising... etc. I'm a Registered Veterinary Technician who's worked at ER's and GP clinics, as well as both privately owned and corporate owned hospitals. Nothing has changed so drastically in the past 12 months to justify this increase. Especially on customers who haven't been reimbursed for anything the entire year. That's a surefire way to lose business. And that's what happened. I canceled and went back to Nationwide. I hope they don't do that with my cats when it comes time for renewal. It's making me be cautious about getting any new policies with them as well. I have filed another claim since that time and recieved payment in a couple days. I would have kept the policies and given a 5-star review if they had not increased the premiums so drastically without valid justification. I don't have any other experience to report on.
Insurer: Pumpkin
By: Renee T
This insurance was recommended to us
This insurance was recommended to us. Easy to navigate website and easy to understand policy information.
Insurer: MetLife
By: Lindsey Martin