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My Kobie became very I'll with diarrhea and commuting and I took him to the animal ER. The total bill was $402 and after my deductible of $50, Trupanion sent a check in the amount of $250 to cover a good percentage of the bill. Everything that isn't a pre-existing condition is generally covered! The only thing that isn't covered is the office visit fees and the 10% that is required (the policy is 90/10 coverage). I'm happy with the outcome and feel that this is the best insurance provider I could find :-) I have filed 3 claims and all have been taken care of efficiently!

We have two dogs, an older mixed breed, and a 2 year-old cane corso. They have had various minor health problems in the past, our corso recently required a TPLO surgery for an ACL tear. Because of our past positive experiences with Healthy Paws, we were able to focus on taking care of our pet instead of worrying about how we would be able to afford this expensive surgery ($3600), they have also covered the rehabilitation procedures for him, including cold laser treatments, no questions asked. They are very efficient at processing claims and we have never had any issues in the two years that we have had coverage with them.

Me and my little pup are new to Embrace. We went for her puppy exams and got her vaccines. I didn't file them right away. I got an email asking that the vet fax records with a copy of the email. I didn't need to do anything but give them the email. I got an email from Embrace letting me know they received her records. I filed the claims. I got an email within days that they were processed. I got the checks a couple of days later. And then got a follow up email to make sure I had received the checks and if not was asked to contact Embrace so they could be tracked.Very, very good customer service!

I knew I made the right choice to go with Trupanion when my vet told me he iinsured his pets with them too.

I knew I made the right choice to go with Trupanion when my vet told me he iinsured his pets with them too.

Bryn W. was very courteous, knowledgeable and helpful. She answered my questions in a timely fashion and explained to me that our dog's periodontal issues were unfortunately not covered under the policy but also offered options and suggestions which I truly appreciated--She genuinely cared about helping us. I also mentioned to her how much I have enjoyed Pets Best monthly newsletters. For this Pets Best gets a 10 out of 10. Not like any insurance company.

My Puppy had an elevated liver enzyme result and needed to take medication to correct the levels. I submitted all required documents and in a few days my claim was reviewed and check was mailed.Great insurance to deal with

My first filing with the company and I was concerned of some "surprise, we don't cover that" even though I triple checked all my fine print and called them before the procedure. Within around a week's time, they replied via email that they were processing my 6 claims. Each email stated everything in plain simple english and then a few days later, the checks were in the mail. It was that simple. Then as if that wasn't good enough. They called and emailed to see how my pet was doing after the major surgery.

The claims submitted were handled promptly and I could not be more pleased with the service I received from Trupanion!