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Raised rates with no claims
I wish you could have negotiated our policy. Poor business practice on your part. Please do better to retain your customers. 40% increases in policy costs without any claims is outright unacceptable and you should be embarrassed.
Insurer: Healthy Paws
By: Megan
Discriminatory Evaluation of Pre-Existing Conditions
Although most people have had a good experience with Pets Best insurance, I was financially and emotionally devastated by their lack of communication, support, and compassion for me and my dog. I signed my dog up for Pets Best insurance after a dear friend of mine recommended them to me. My dog was approaching 7.5 years old and had no current health issues, so I thought it best to sign her up before she developed any. My dog presented with lameness during the waiting period, and it was unclear to me and my veterinarian what the cause was. The diagnosis was unclear, but it was suspected to be an injury based on the X-Ray. About three months after the waiting period ended, my dog was diagnosed with osteosarcoma (bone cancer) and was recommended to undergo chemotherapy and an amputation of the diseased limb, which would have given her another year of life as opposed to two months (without treatment). I thought to myself, “thank goodness I purchased pet insurance!” Actually, I have no one to thank and definitely NOT Pets Best. Pets Best settled that the cancer was linked to the lameness that presented a few months prior during the waiting period, so they labeled the cancer as a pre-existing condition, even though my veterinarian records revealed NO EVIDENCE of a cancer diagnosis BEFORE or DURING the policy waiting period. Pets Best even had my veterinarian records to prove that there was no evidence of a pre-existing cancer diagnosis. Therefore, I would have been stuck paying for all medical costs IN FULL. The limb amputation alone would have cost me $1,000-$2,000 and chemotherapy would have been $400 per session. My dog needed at least weekly chemotherapy which meant that I would be paying, out-of-pocket, $1,600 per month, or $19,200 PER YEAR, JUST FOR THE CHEMOTHERAPY. That is half of my net salary! I am a mental health professional working in the non-profit sector, so this is a HUGE burden on my heart and my finances. I had to make the heart-wrenching decision to euthanize my beautiful dog because I could not afford her care. Pets Best discriminated against my dog without full consideration. My dog had a healthy medical record with NO EVIDENCE of pre-existing conditions, and they had the veterinary records to prove it. Based on Pets Best treatment of me and my pet, I don’t believe that Pets Best cares about the well-being of their customers and their pets. It’s clear to me that Pets Best will find any way that they can to NOT pay for your pet’s medical treatments by prejudicially asserting that any presenting accidents/illnesses were due to a pre-existing condition. I have lost trust in Pets Best and will NOT insure with them, ever again, and will NOT recommend them.
Insurer: Pets Best
By: Ari
Unfair Judgement of Pre-Existing Conditions
Although most people have had a good experience with Pets Best insurance, I was financially and emotionally devastated by their lack of communication, support, and compassion for me and my dog. I signed my dog up for Pets Best insurance after a dear friend of mine recommended them to me. My dog was approaching 7.5 years old and had no current health issues, so I thought it best to sign her up before she developed any. My dog presented with lameness during the waiting period, and it was unclear to me and my veterinarian what the cause was. The diagnosis was unclear, but it was suspected to be an injury based on the X-Ray. About three months after the waiting period ended, my dog was diagnosed with osteosarcoma (bone cancer) and was recommended to undergo chemotherapy and an amputation of the diseased limb, which would have given her another year of life as opposed to two months (without treatment). I thought to myself, “thank goodness I purchased pet insurance!” Actually, I have no one to thank and definitely NOT Pets Best. Pets Best settled that the cancer was linked to the lameness that presented a few months prior during the waiting period, so they labeled the cancer as a pre-existing condition, even though my veterinarian records revealed NO EVIDENCE of a cancer diagnosis BEFORE or DURING the policy waiting period. Pets Best even had my veterinarian records to prove that there was no evidence of a pre-existing cancer diagnosis. Therefore, I would have been stuck paying for all medical costs IN FULL. The limb amputation alone would have cost me $1,000-$2,000 and chemotherapy would have been $400 per session. My dog needed at least weekly chemotherapy which meant that I would be paying, out-of-pocket, $1,600 per month, or $19,200 PER YEAR, JUST FOR THE CHEMOTHERAPY. That is half of my net salary! I am a mental health professional working in the non-profit sector, so this is a HUGE burden on my heart and my finances. I had to make the heart-wrenching decision to euthanize my beautiful dog because I could not afford her care. Pets Best discriminated against my dog without full consideration. My dog had a healthy medical record with NO EVIDENCE of pre-existing conditions, and they had the veterinary records to prove it. Based on Pets Best treatment of me and my pet, I don’t believe that Pets Best cares about the well-being of their customers and their pets. It’s clear to me that Pets Best will find any way that they can to NOT pay for your pet’s medical treatments by prejudicially asserting that any presenting accidents/illnesses were due to a pre-existing condition. I have lost trust in Pets Best and will NOT insure with them, ever again, and will NOT recommend them. P.S. Thank you for your reply. Pets Best had my dog's veterinary records that proved that there was not a history of cancer issues in my dog. Therefore, it was NOT pre-existing.
Insurer: Pets Best
By: Ari W
Trupanion is awesome
This is a Five Star company that has my pets needs their top priority
Insurer: Trupanion
By: Mia Latinkic
I recently just switched pet insurances…
I recently just switched pet insurances and so far so good.
Insurer: ASPCA
By: Shaina
Scam
ASPCA pet insurance is a complete scam, and I hope I can forewarn fellow pet owners. I took my cat to the vet, he was diagnosed with a UTI, and the bill was quite expensive. He had never had a UTI before. This was the first time he had ever been sick, and certainly the first he had ever been diagnosed with anything at all. But because a note from the vet, 5 months ago, mentioned that he was drinking a lot of water, they decided that this was an early symptom of a UTI, and that it was therefore a preexisting condition. Long story short, if your pet has ever been to the vet before, for any reason at all, including for an annual physical, they will pretend that whatever illness they later develop is a preexisting condition and they will not cover one cent. I wish I’d known this before paying hundreds of dollars in monthly premiums.
Insurer: ASPCA
By: P
A Very Happy Customer!
It was very easy to set up an account for my fur baby! It is much more affordable than other pet insurance companies. I'm very happy with my choice!!
Insurer: ASPCA
By: Denise T
The ASPCA Pet Health Insurance has…
The ASPCA Pet Health Insurance has covered all the bases when it comes to Health insurance for pets and has done so with flying colors. It is perfect. Only way that the company could improve would be to have it free!!!! Perfect!!!!
Insurer: ASPCA
By: Vicki Brown
Don't want to reimburse you, then play stupid when you've already explained yourself/ submitted what they're asking for.
PetSecure continuously insists that I haven't submitted XYZ document(s), and therefore they can't process my claim, despite the fact I have already thoroughly explained that they already have all the documents I have; there are no additional documents, but no, apparently I'm just refusing to submit them. Apparently the explanation that my pet had only been to the vet once before, that we have record of, because the vet is expensive and not something you go rushing to do when you're tight on money, but when we decide to get insurance for him because we can afford it now, suddenly there's a problem... You had no problem taking my money though, isn't that funny. Don't get PetSecure if your cat isn't young and freshly adopted. If you don't have a box of paperwork to tell them what your cat's been doing from birth until now, they'll drag their feet to reimburse you what you're owed while insisting it's YOUR fault because YOU haven't submitted what they need. It seems like their customer service team is paid to be ignorant and act like they can't read, because people will give up and stop fighting if they play dumb enough.
Insurer: Petsecure
By: Olivia