5
out of 5
POSTED: | BY: Julia
Great communication
Great communication. Trupanion always keeps you updated on claim status.
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4.8
out of 5
Number of reviews 25,888
Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process.
Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets.
To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month.
1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy.
*Terms and conditions apply. Please view your sample policy for complete coverage details.
Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5
out of 5
POSTED: | BY: Cynthia
Trupanion Pet Insurance Rocks!
I always resented the monthly charge to my credit card that I never seemed to get any benefit from. I had a huge deductible in order to make the monthly payments more manageable, and then there are things that aren't covered, such as the intake exam, so by the time that's all deducted you get a cheque for something like $15. And then you never know what to believe online, or whether "insurance" will actually come through when the chips are down. So it felt like I wasn't getting anything out of it. THEN my beloved old Irish Setter, Rowdy Roddy the Red, ate a heavy terry towel shop rag (why???), and it got stuck in his stomach and small intestine. The cost estimate to get it out staggered me. ($10k) But it turns out Trupanion actually pre-approves on the spot (the vet tech raved about Trupanion), so I KNEW I could make decisions without having to factor in the cost! In the end my sweetheart died, because the exam turned up advanced cancer that would have made choosing to go ahead with the rag-removal surgery just cruel and selfish. BUT I DIDN'T HAVE TO PUT HIM DOWN BECAUSE I COULDN'T AFFORD TREATMENT. That would have haunted me for the rest of my life. Thank you thank you thank you.
1
out of 5
POSTED: | BY: Krista
My fees have nearly doubled in 3 years
I’m fine with the service received. We had one basic claim for gastro issue for our golden retriever and Trupanion covered the expenses after our deductible as I would expect. No hassle. Easy. BUT after two fee increases in our digs 3 years of life we are now paying $85.07/month for our healthy dog 😱 with no guarantee it’s not going to continue like this. I’m done.
1
out of 5
POSTED: | BY: Barbara Dowling
Increased your rates Jan 1 due to…
Increased your rates Jan 1 due to increase vet costs in our area. Seems like a money grab to me. Only time I tried to use your services, it was part of the deductible. Feel that if I started my own account and put the same money aside, it would be more beneficial and earning money. I am considering cancelling.
3
out of 5
POSTED: | BY: Corinne Crowdis
Too much premium increases
I have been a Trupanion customer for 6 years now. The efficiency in which you are reimbursed and what is covered is great, however year-after-year the monthly premium has gone up and is now almost double what it was 6 years ago. As a long-time customer with only one claim in six years (5 years ago), I would have hoped our premiums would have remained similar year-over-year with understandable increases but $44 - $74/month is a drastic increase because of "an increase in claims in our breed and area".
Monthly Cost
Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.
Coverage
One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice.
To view a full list of inclusions and exclusions, check out our sample policy here.
Payout Limits
Unlimited lifetime payouts on eligible conditions with no payout limits-ever.
Deductible
You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget.
Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.
Age Limits
All pets under 14 years old can enroll.
Once enrolled, pets stay insured regardless of age.
Waiting Period
Accidents: 5 days
Illnesses: 30 days
Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.
Exclusions
Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like:
Examination fees
Wellness and preventive care
Elective, or cosmetic procedures
Sales tax, where applicable
Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early!
*Terms and conditions apply. Please view your sample policy for complete coverage details.
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association.
Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion:
24/7/365 Member Support—yes, even on holidays
20+ years of experience
$2 Billion paid in claims
Over 800,000 pets protected
Unlimited Payouts
The only provider that can pay your veterinarian directly at checkout*
Accepted everywhere in the USA, Canada, Puerto Rico, and Australia
* At participating hospitals
Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company