5
out of 5
POSTED: | BY: Chrystal Knick
Trupanion was on top of it!
After one ortho consult it was obvious my GSD needed a total right hip replacement. Consult was on a Tuesday and surgery was scheduled for the following Monday(week of Christmas). I called Trupanion on Tues evening and they jumped right on it. Preauth and approval within 2 days. Surgery on Monday and final invoice completed and sent to Trupanion by Wednesday evening. Claim was processed and reimbursement was in my bank by the next Monday. Trupanion Staff you exceeded my expectations! You guys rock! This could have been a stressful event;major surgery, week of Christmas, large expense; but you guys made it a breeze and for that I am extremely grateful.