Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 27,189

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
5

out of 5

POSTED: | BY: Dannielle

They never let me down.

I adopted a second dog last year, a sweet Yorkie cross and both she and my other dog have had pancreatitis in the last year. SCARY and Not Cheap. Honestly, I'd be lost without Trupanion for both of them. We call the other dog our sweet lemon! So many bouts of pneumonia, illness. They never let me down. Thank you, I can tell you love our pets as much as we do.
1

out of 5

POSTED: | BY: Gerald

Shady

Have been told by Veterinarian he spoke to Madison Serwold about my claim being denied. As a Senior Partner she gave him a different answer than I was given. He was told dental claims are only discussed "in fine print" I was told to "read policy". My vet states that as I have confirmed no policy received. Rather Welcome Brochures? It would appear that this company is less than honest! First time last time for pet insurance! Kinda fraudulent!
2

out of 5

POSTED: | BY: Lloyd

20-26 % premium increase every other year!

Just so everyone who is contemplating Trupanion is aware of how their premiums may increase.We were baited with an initially low premium. 2012 - $44.17 per month 2013 - $44.17 per month 2014 - $53.61 per month 2015 - $55.48 per month 2016 - $65.55 per month 2017 - $82.30 per month Premium has increased almost 100% in 5 years. We are looking for another insurance company. Or maybe even saving up the monthly premium into a separate acct for her emergency care.
1

out of 5

POSTED: | BY: Kim

Denied coverage on a puppy with little history!

Here I am sad on Xmas as TRUPANION has denied my puppy an MRI to diagnose him with a potential illness. Merry Xmas All! I have, as well as a family lawyer reviewed our TRUPANION contract signed and went thoroughly over TRUPANIONs wording and compared it to my dogs history and it does not add up to a denial claim. TRUPANION requested all notes from our vet. As my puppy has very limited history, Trupanion had to find anything- anything at all to deny his important MRI. TRUPANION found a note from my vet stating that the owner (me) asked about a behavior I was concerned about. THAT WAS IT!! Absolutely Nothing was ever diagnosed by my vet. That behavior is NOT even the reason I'm getting the MRI but somehow TRUPANION trIED to link it not to pay! This was only A question I had for the vet, a hypochondriac mother with NO MEDICAL BACKGROUND was enough for an insurance company to deny me coverage. I can't believe I was about to add my other dog to this coverage😦 Even the Vet who wrote the note said it was really strange way to deny and that he wants to talk to them personally! I am vigorously fighting this denial. My point is, PLEASE EVERYONE BE VERY WEARY of TRUPANION. They will find any loop hole, they will find any note, even not a diagnosis to consider it a diagnosis just so YOU have to pay. What is the point of insurance I ask? I am broken hearted on Xmas. My poor puppy is not a year old and insurance is now dictating his entire livelihood & future care he hasn't even made it to a year old! . What is this? No Good faith in TRUPANION ? I was very scared to get pet insurance due to all the horror stories and the insurance manager promised me that what I've heard would not come true. My intuition is right unfortunately. If anyone has any questions you can contact me any time I would love to add more details to this story. Yes, I will be seeking counsel as counsel has expressed to me this is a very good case if they don't reverse this claim. I have to, I have to stand up for big insurance companies Who bully that don't have our puppies best interest at heart. The little guy will fight.
5

out of 5

POSTED: | BY: Debra

Amazing customer service

No matter the complication or the confusion- patience and clarity Are always their standard For me: the lifetime condition structure offers me great comfort
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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