1
out of 5
POSTED: | BY: Abbey
BEWARE, DO NOT SIGN UP
Trupanion was a true disappointment and if I had the time I would take them to small claims court and strongly believe I would win.
We signed our 8 week old puppy up right away, followed the rules to a T of everything trupanion required. About a week later our little pup ingested a rock which caused her to get sick. We informed our vet we had pet insurance so they did every test under the sun.. xrays, etc.
We filed a very straightforward claim, and after 2 weeks we were denied on all parts of the claim. It stated we missed their waiting period- which was not true. I called, spoke to a rep, and they mutually agreed. Then they send another letter, finding a different loophole not to cover: some how my puppy ingesting a rock and causing her to vomit fell in their “pre existing” category. It was a long, time consuming, miserable process. SAVE YOUR TIME AND MONEY!!!