5
out of 5
POSTED: | BY: Grazyna
Thank you Trupanion for having our back.
Bruno underwent very serious surgery. His herniated disc had to be removed, and because of his heart problem, the anesthesia was really dangerous in the case of a lengthy operation like this one. But my dog was partially paralyzed and because we reacted very quickly the success was to be within 90% so we went ahead with the surgery. It was a success. The hospital filled out the forms and I just forwarded them to Trupanion. My vet's assistant sent their forms as well. trupanion responded immediately, my claims were processed within a couple of days, and the refund appeared in my bank account within a week after Bruno"s surgery. The refund reflected the conditions of my policy so I was not surprised. In a case like this when you put on your credit card a huge sum and you don't even think of how and when to pay it off, a very fast refund is extremely helpful. Sending a claim from the hospital was one click of a mouse, I did not even deal with the rest, so I was very thankful that this process was so easy. I recommend Trupanion to every one I know. I even wrote to my family in Poland although I don't think you would extend your services to Europe.