Trupanion Canada | Pet Insurance Review

As an owner of more than 30 dogs, cats, ferrets etc in the last 40 years, and as a Registered Nurse, I would not recommend getting insurance put on your pet. It is a lot of hassle. Anything your vet states can be used against you. My dog was vaccinated for Lyme disease and was bit buy a tick unfortunately causing Lyme disease. In her records the vet recommended she be treated for Lyme as a preventative at a cost of $50/month without realizing she was vaccinated and since I already had her vaccinated I didn’t feel I should have to do the preventative; otherwise, what’s the point of getting her vaccinated in the first place. Like, this is a $600/year preventative cost. That’s a lot of money they except you to pay out. Do we give our pets $50 preventative rabies medicine each month? No! The vaccines are supposed to be enough. The insurance won’t cover her Lyme disease due to this. Anything they can find to not cover, they will. The people in charge of the claims at Trupanion don’t pay attention properly to the information Infront of them. My dog has the extra Alternative coverage that I’ve been paying for two years and a claim was submitted and in their error they tried to say I didn’t have the coverage, which I proved I did. A really silly costly mistake on their part. This has happened several times and if I wasn’t doing my home work, it would have costed me large financially. Also, they pre-approved a place for the alternative coverage in error and now will not pay for my dog’s treatment even though their is no other place within hours that can offer my dog treatment for her condition. I don’t recommend any insurance coverage for your animals. It’s expensive and a hassle. My dog has five conditions, to which I’ve had to pay a deductible of $750 each time, 10%, and the taxes. You don’t really save, each vet visit is stressful as you have to watch very closely what your vet says it will be used against you. My dog has five conditions that apparently are not related therefore, I continue to pay large deductibles. I will never get insurance on my animals again as it’s a stressful experience and I don’t recommend you do either. The customer service agents are nice to deal with and although it’s appreciated, I’m here for insurance coverage at the end of the day.

Trupanion has been extremely easy to work with and seamless support with coordinating with our vet

Wonderful. It’s so nice to have the claim processed at the vets. No waiting and mailing This is so convenient

very helpful

TruPanion was quick to do a pre-auth for my claim and outline what was not covered and why. Most of my costs were covered and the refund cheque came in the mail within one week. Overall a great experience, very happy I chose TruPanion.