1
out of 5
POSTED: | BY:
Hidden fees
Extremely disappointed in the lack of transparency around the “$35 account activation fee”. Never was this shared with me in my initial call with a Trupanion agent. Nor was it shared in the 75 emails I received in my first month of free care. Lastly, it was not communicated anywhere until AFTER I paid! That is absolutely ridiculous to have a hidden fee that is equivalent to the most they premium.